Service Planner & Route Optimizer

Rentokil Initial Group; Wellington; On-site; NZD 60,000 - 75,000; Full time

Job summary

Rentokil Initial is seeking a Service Planner in New Zealand to join the Wellington or Palmerston North office. You will schedule, plan and confirm service visits, manage documentation and streamline communication between sales and service teams.

The ideal candidate will be decisive, detail-oriented and highly organised, with strong analytical and communication skills to support efficient service delivery and customer satisfaction.

Qualifications

• Proven planning and scheduling capabilities.
• Strong organisational and time-management skills.
• Analytical approach to evaluating service performance.
• Customer-oriented approach to delivering service excellence.
• Excellent communication with internal and external teams.

Responsibilities

• Plan and manage daily, weekly and monthly schedules for technicians.
• Optimise service routes to reduce travel time and improve on-site productivity.
• Confirm service appointments and communicate schedule changes promptly.
• Coordinate urgent service requests with sales and technicians.
• Fill schedule gaps due to cancellations, rebookings or weather disruptions.
• Reschedule customer appointments as needed due to operational changes.
• Ensure maintenance treatments are scheduled and completed on time.
• Maintain accurate service records in company systems.
• Address service-related issues and drive timely resolutions.
• Communicate effectively with technicians, customers and internal teams.
• Provide routing and appointment-confirmation support to other regions as needed.

Skills

Planning

Organisational skills

Attention to detail

Analytical mindset

Customer focus

Communication

Negotiation

Job description

Rentokil Initial is seeking a Service Planner in New Zealand to join the Wellington or Palmerston North office. You will schedule, plan and confirm service visits, manage documentation and streamline communication between sales and service teams.

The ideal candidate will be decisive, detail-oriented and highly organised, with strong analytical and communication skills to support efficient service delivery and customer satisfaction.