Field Service Scheduler & Planner | Route Optimizer

Rentokil Initial; Wellington; On-site; NZD 52,000 - 78,000; Full time

Job summary

Rentokil Initial is seeking a Service Planner to join the Hygiene team in Wellington or Palmerston North. You will manage daily to monthly schedules for technicians, optimise routes, confirm appointments, and coordinate urgent service requests with sales and field teams.

The role requires attention to detail, strong planning, and proactive problem-solving to support top-notch customer service. The successful candidate will maintain service records, handle schedule changes, and communicate

Qualifications

• Decisive and able to make informed decisions quickly.
• Attention to detail and accuracy in all tasks.
• Strong planning and organisational skills.
• Analytical mindset to evaluate service performance.
• Customer-oriented approach to service delivery.
• Negotiation skills are advantageous.
• Ability to work effectively in a dynamic environment.
• Effective communication skills for both internal and external interactions.
• Familiarity with the service territory being managed.

Responsibilities

• Plan and manage the daily, weekly, and monthly schedules for technicians.
• Optimise service routes in Lower North Island to reduce travel time and maximise on-site productivity.
• Confirm service appointments with customers and communicate any schedule changes promptly.
• Coordinate urgent service requests with the sales team and technicians.
• Fill schedule gaps caused by cancellations, rebookings, technician availability, or weather disruptions.
• Reschedule customer appointments as needed due to operational or weather-related changes.
• Ensure that all maintenance treatments are scheduled and completed on time.
• Maintain accurate service records and update data in company systems.
• Address service-related issues or complaints and ensure timely resolution.
• Communicate effectively with technicians, customers, and internal teams.
• Provide routing and appointment-confirmation support to other regions as needed.

Job description

Rentokil Initial is seeking a Service Planner to join the Hygiene team in Wellington or Palmerston North. You will manage daily to monthly schedules for technicians, optimise routes, confirm appointments, and coordinate urgent service requests with sales and field teams.

The role requires attention to detail, strong planning, and proactive problem-solving to support top-notch customer service. The successful candidate will maintain service records, handle schedule changes, and communicate