Field Service Planner & Scheduler

Rentokil Initial; Wellington; On-site; NZD 52,000 - 78,000; Full time

Job summary

Rentokil Initial is seeking a Service Planner to join the Hygiene team in Wellington or Palmerston North. You will manage daily to monthly schedules for technicians, optimise routes, confirm appointments, and coordinate urgent service requests with sales and field teams.

The role requires attention to detail, strong planning, and proactive problem-solving to support top-notch customer service. The successful candidate will maintain service records, handle schedule changes, and communicate

Qualifications

• Decisive and able to make informed decisions quickly.
• Attention to detail and accuracy in all tasks.
• Strong planning and organisational skills.
• Analytical mindset to evaluate service performance.
• Customer-oriented approach to service delivery.
• Negotiation skills are advantageous.
• Ability to work effectively in a dynamic environment.
• Effective communication skills for both internal and external interactions.
• Familiarity with the service territory being managed.

Responsibilities

• Plan and manage the daily, weekly, and monthly schedules for technicians.
• Optimise service routes in Lower North Island to reduce travel time and maximise on-site productivity.
• Confirm service appointments with customers and communicate any schedule changes promptly.
• Coordinate urgent service requests with the sales team and technicians.
• Fill schedule gaps caused by cancellations, rebookings, technician availability, or weather disruptions.
• Reschedule customer appointments as needed due to operational or weather-related changes.
• Ensure that all maintenance treatments are scheduled and completed on time.
• Maintain accurate service records and update data in company systems.
• Address service-related issues or complaints and ensure timely resolution.
• Communicate effectively with technicians, customers, and internal teams.
• Provide routing and appointment-confirmation support to other regions as needed.

Job description

At Rentokil Initial, we are dedicated to safeguarding people and enhancing lives through our expertise in pest control, hygiene, and plant services.

As we continue to grow and set new standards in service, we are looking for a dedicated Service Planner to join our dynamic Initial Hygiene team in either our Wellington or Palmerston North office. This role is vital for ensuring that our service operations run smoothly and efficiently, allowing our technicians to deliver exceptional service to our customers.

The Service Planner will be responsible for scheduling, planning and confirming service visits, managing documentation, and streamlining communication between sales and service teams. The ideal candidate will have a proactive approach to problem-solving, an eye for detail and love solving a good puzzle.

Key Responsibilities

• Plan and manage the daily, weekly, and monthly schedules for technicians.


• Optimise service routes in Lower North Island to reduce travel time and maximise on-site productivity.


• Confirm service appointments with customers and communicate any schedule changes promptly.


• Coordinate urgent service requests with the sales team and technicians.


• Fill schedule gaps caused by cancellations, rebookings, technician availability, or weather disruptions.


• Reschedule customer appointments as needed due to operational or weather-related changes.


• Ensure that all maintenance treatments are scheduled and completed on time.


• Maintain accurate service records and update data in company systems.


• Address service-related issues or complaints and ensure timely resolution.


• Communicate effectively with technicians, customers, and internal teams.


• Provide routing and appointment-confirmation support to other regions as needed.

What We're Looking For

• Decisive and able to make informed decisions quickly.


• Attention to detail and accuracy in all tasks.


• Strong planning and organisational skills.


• Analytical mindset to evaluate service performance.


• Customer-oriented approach to service delivery.


• Negotiation skills are advantageous.


• Ability to work effectively in a dynamic environment.


• Effective communication skills for both internal and external interactions.


• Familiarity with the service territory being managed.

Successful candidates must undergo a pre-employment assessment, including medical, drug&alcohol screenings, criminal background and reference checks, which must meet Rentokil Initial's strict criteria.

About Us

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 63,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities.

We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.