Service Operations Coordinator

4300 Chubb New Zealand; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Chubb New Zealand is seeking an organised, customer‑focused Operations Support Specialist to join our Auckland Mt Wellington office. You will open, schedule and coordinate service jobs, liaising with technicians, subcontractors and customers to keep multiple moves on track.

This fast‑paced role rewards clear communication, accurate records and proactive problem‑solving to deliver excellent service and timely invoicing.

Qualifications

• Experience in service coordination, scheduling or dispatch.
• Strong organisational skills and the ability to prioritise.
• Experience coordinating field technicians and work orders.
• Clear communication and ability to build relationships.
• Attention to detail and accurate documentation.
• Experience using service management or CRM systems.

Responsibilities

• Open, schedule and coordinate service jobs with technicians.
• Provide timely updates to customers and resolve enquiries.
• Monitor progress and manage backlogs to minimise delays.
• Coordinate with technicians, subcontractors and internal teams.
• Maintain accurate job and customer records in systems.
• Ensure documentation is complete to support invoicing.
• Assist with resolving service issues in a customer‑focused manner.
• Contribute ideas to improve processes and service delivery.

Skills

Service coordination

Scheduling

Dispatch

Customer service

Operations administration

Field-service experience

Organisational skills

Communication

CRM systems

Tools

CRM software

Scheduling software

Job description

Chubb New Zealand is seeking an organised, customer‑focused Operations Support Specialist to join our Auckland Mt Wellington office. You will open, schedule and coordinate service jobs, liaising with technicians, subcontractors and customers to keep multiple moves on track.

This fast‑paced role rewards clear communication, accurate records and proactive problem‑solving to deliver excellent service and timely invoicing.