Operational Support Specialist

4300 Chubb New Zealand; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Chubb New Zealand is seeking an organised, customer‑focused Operations Support Specialist to join our Auckland Mt Wellington office. You will open, schedule and coordinate service jobs, liaising with technicians, subcontractors and customers to keep multiple moves on track.

This fast‑paced role rewards clear communication, accurate records and proactive problem‑solving to deliver excellent service and timely invoicing.

Qualifications

• Experience in service coordination, scheduling or dispatch.
• Strong organisational skills and the ability to prioritise.
• Experience coordinating field technicians and work orders.
• Clear communication and ability to build relationships.
• Attention to detail and accurate documentation.
• Experience using service management or CRM systems.

Responsibilities

• Open, schedule and coordinate service jobs with technicians.
• Provide timely updates to customers and resolve enquiries.
• Monitor progress and manage backlogs to minimise delays.
• Coordinate with technicians, subcontractors and internal teams.
• Maintain accurate job and customer records in systems.
• Ensure documentation is complete to support invoicing.
• Assist with resolving service issues in a customer‑focused manner.
• Contribute ideas to improve processes and service delivery.

Skills

Service coordination

Scheduling

Dispatch

Customer service

Operations administration

Field-service experience

Organisational skills

Communication

CRM systems

Tools

CRM software

Scheduling software

Job description

About Us

About Us With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‑leading expertise, trusted reliability, and forward‑thinking technology to every customer and community we serve.

About the Role Based full-time in our brand new, Auckland office in Mt Wellington, we are looking for an organised, customer‑focused Operations Support Specialist to join our team. In this role, you will coordinate service activity from job creation through to completion, working closely with customers, technicians, subcontractors and internal teams. This is a fast‑paced role where your ability to prioritise, communicate clearly and keep accurate records will directly support a positive customer experience and efficient service delivery. This role is ideal for an organised operations or service coordinator who enjoys problem‑solving, delivering responsive customer service and keeping multiple moving parts on track.

Key Responsibilities

• Open, schedule and coordinate service jobs, including technician bookings and parts ordering.
• Act as a key point of contact for customers, providing timely updates and resolving enquiries professionally.
• Monitor work in progress, backlogs and service exceptions, escalating or taking action to minimise delays.
• Coordinate with technicians, subcontractors and internal stakeholders to support safe, on‑time job completion.
• Maintain accurate job, customer and service records in relevant systems.
• Ensure job documentation is complete and closed promptly to support timely invoicing.
• Assist with resolving service issues and disputes in a fair, customer‑focused manner.
• Contribute ideas and best practice to improve team processes, service delivery and customer outcomes.

About You

• Experience in service coordination, scheduling, dispatch, customer service or operations administration; experience in a field‑service environment is highly regarded.
• Strong organisational skills and the ability to manage competing priorities in a busy environment.
• Experience coordinating field technicians, work orders or service schedules is highly regarded.
• Clear, confident communication skills and a natural ability to build positive working relationships.
• A customer‑first approach, with sound problem‑solving and issue‑resolution skills.
• High attention to detail and a commitment to accurate documentation.
• Confidence using service management, scheduling, CRM or similar systems.
• A collaborative approach and willingness to support a high‑performing team.

Why Join Chubb?

• Be part of a supportive, collaborative team.
• Build your career through ongoing training and development.
• Make a meaningful contribution by supporting services that help keep people and property safe.
• Join a culture where everyone is a leader and every idea and contribution is valued.

Pre‑Employment Requirements

Appointment to this role is subject to the successful completion of a mandatory pre‑employment Medical Assessment, Drug and Alcohol screening, and National Police Check. The successful applicant may also be required to obtain and maintain additional security clearances relevant to the role.

We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with disability, LGBTIQA+ communities and all cultural backgrounds.

Additional Information

About Us, Our Culture & What We Can Offer You Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

#BR-CB When you join Chubb, you join a business that has been providing fire safety and security solutions and services for more than 200 years. This heritage inspires us to be innovative; we’ve become experts at adapting to new technologies and now work for organisations of all sizes and sectors around the world. We do this without ever losing our human touch. Our localised, personal service is delivered through an expansive global network that includes 12,000+ experts, each one focused on protecting, securing and optimising facilities and operations.