Operational Support Specialist

Chubb Corporation; Auckland; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Training and development

Supportive team culture

Career growth

Contributing to safety initiatives

Job summary

Chubb Fire & Security Group in Auckland is seeking an organised, customer-focused Operations Support Specialist to join our team. Based full-time in our brand new Auckland office in Mt Wellington, you will coordinate service activity from job creation through to completion, working closely with customers, technicians, subcontractors and internal teams.

This is a fast-paced role where your ability to prioritise, communicate clearly and keep accurate records will directly support a positive

Qualifications

• Experience in service coordination, scheduling, dispatch, customer service or operations administration; field-service experience is highly regarded.
• Strong organisational skills with the ability to manage competing priorities in a busy environment.
• Clear, confident communication and ability to build positive working relationships.
• Customer-first approach with sound problem-solving and issue-resolution skills.
• High attention to detail and commitment to accurate documentation.
• Competence using service management, scheduling, CRM or similar systems.

Responsibilities

• Open, schedule and coordinate service jobs, including technician bookings and parts ordering.
• Act as a key point of contact for customers, providing timely updates and resolving enquiries professionally.
• Monitor work in progress, backlogs and service exceptions, escalating or taking action to minimise delays.
• Coordinate with technicians, subcontractors and internal stakeholders to support safe, on-time job completion.
• Maintain accurate job, customer and service records in relevant systems.
• Ensure job documentation is complete and closed promptly to support timely invoicing.
• Assist with resolving service issues and disputes in a fair, customer-focused manner.
• Contribute ideas and best practice to improve team processes, service delivery and customer outcomes.

Skills

Service coordination

Scheduling

Dispatch

Customer service

Operations administration

Field-service experience

Tools

CRM systems

Service management software

Job description

With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind.As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‑leading expertise, trusted reliability, and forward‑thinking technology to every customer and community we serve.

About the Role

Based full-time in our brand new, Auckland office in Mt Wellington, we are looking for an organised, customer-focused Operations Support Specialist to join our team. In this role, you will coordinate service activity from job creation through to completion, working closely with customers, technicians, subcontractors and internal teams.

This is a fast-paced role where your ability to prioritise, communicate clearly and keep accurate records will directly support a positive customer experience and efficient service delivery.

This role is ideal for an organised operations or service coordinator who enjoys problem-solving, delivering responsive customer service and keeping multiple moving parts on track.

Key Responsibilities

• Open, schedule and coordinate service jobs, including technician bookings and parts ordering.
• Act as a key point of contact for customers, providing timely updates and resolving enquiries professionally.
• Monitor work in progress, backlogs and service exceptions, escalating or taking action to minimise delays.
• Coordinate with technicians, subcontractors and internal stakeholders to support safe, on-time job completion.
• Maintain accurate job, customer and service records in relevant systems.
• Ensure job documentation is complete and closed promptly to support timely invoicing.
• Assist with resolving service issues and disputes in a fair, customer-focused manner.
• Contribute ideas and best practice to improve team processes, service delivery and customer outcomes.

About You

• Experience in service coordination, scheduling, dispatch, customer service or operations administration; experience in a field-service environment is highly regarded.
• Strong organisational skills and the ability to manage competing priorities in a busy environment.
• Experience coordinating field technicians, work orders or service schedules is highly regarded.
• Clear, confident communication skills and a natural ability to build positive working relationships.
• A customer-first approach, with sound problem-solving and issue-resolution skills.
• High attention to detail and a commitment to accurate documentation.
• Confidence using service management, scheduling, CRM or similar systems.
• A collaborative approach and willingness to support a high-performing team.

Why Join Chubb?

• Be part of a supportive, collaborative team.
• Build your career through ongoing training and development.
• Make a meaningful contribution by supporting services that help keep people and property safe.
• Join a culture where everyone is a leader and every idea and contribution is valued .

Pre-Employment Requirements

Appointment to this role is subject to the successful completion of a mandatory pre-employment Medical Assessment, Drug and Alcohol screening, and National Police Check. The successful applicant may also be required to obtain and maintain additional security clearances relevant to the role.

We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with disability, LGBTIQA+ communities and all cultural backgrounds.