Security & Fire Service Scheduler

CHUBB FRANCE; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

CHUBB FRANCE fire and security services are seeking a detail‑oriented Service Coordinator in our Auckland office. You will manage reactive and planned security work, coordinate technicians and parts, and keep customers informed from inquiry to completion.

In a fast-paced, customer‑focused environment, you will balance multiple requests, maintain clear records, and collaborate with internal teams to ensure on‑time delivery and high levels of service.

Qualifications

• Experience in service coordination, scheduling, dispatch, customer service or operations administration; experience in a field-service environment is highly regarded.
• Strong organisational skills and the ability to manage competing priorities in a busy environment.
• Experience coordinating field technicians, work orders or service schedules is highly regarded.
• Clear, confident communication skills and a natural ability to build positive working relationships.
• A customer-first approach, with sound problem-solving and issue-resolution skills.
• High attention to detail and a commitment to accurate documentation.
• Confidence using service management, scheduling, CRM or similar systems.
• A collaborative approach and willingness to support a high-performing team.

Responsibilities

• Coordinate and schedule reactive and planned security service work across Auckland and North Island, with scheduling as the primary focus.
• Open, schedule and coordinate service jobs, including technician bookings and parts ordering.
• Act as a key point of contact for customers, providing timely updates and resolving enquiries professionally.
• Monitor work in progress, backlogs and service exceptions, escalating or taking action to minimise delays.
• Coordinate with technicians, subcontractors and internal stakeholders to support safe, on-time job completion.
• Maintain accurate job, customer and service records in relevant systems.
• Ensure job documentation is complete and closed promptly to support timely invoicing.
• Assist with resolving service issues and disputes in a fair, customer-focused manner.
• Contribute ideas and best practice to improve team processes, service delivery and customer outcomes.

Skills

Service coordination

Scheduling

Dispatch

Customer service

Operations administration

Team collaboration

Problem solving

Attention to detail

Education

Experience in field-service environment

Tools

CRM systems

Service management software

Job description

CHUBB FRANCE fire and security services are seeking a detail‑oriented Service Coordinator in our Auckland office. You will manage reactive and planned security work, coordinate technicians and parts, and keep customers informed from inquiry to completion.

In a fast-paced, customer‑focused environment, you will balance multiple requests, maintain clear records, and collaborate with internal teams to ensure on‑time delivery and high levels of service.