Operations Coordinator – Service Delivery & Support

Chubb Fire & Security Group; Auckland; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Training and development

Supportive team culture

Career growth

Contributing to safety initiatives

Job summary

Chubb Fire & Security Group in Auckland is seeking an organised, customer-focused Operations Support Specialist to join our team. Based full-time in our brand new Auckland office in Mt Wellington, you will coordinate service activity from job creation through to completion, working closely with customers, technicians, subcontractors and internal teams.

This is a fast-paced role where your ability to prioritise, communicate clearly and keep accurate records will directly support a positive

Qualifications

• Experience in service coordination, scheduling, dispatch, customer service or operations administration; field-service experience is highly regarded.
• Strong organisational skills with the ability to manage competing priorities in a busy environment.
• Clear, confident communication and ability to build positive working relationships.
• Customer-first approach with sound problem-solving and issue-resolution skills.
• High attention to detail and commitment to accurate documentation.
• Competence using service management, scheduling, CRM or similar systems.

Responsibilities

• Open, schedule and coordinate service jobs, including technician bookings and parts ordering.
• Act as a key point of contact for customers, providing timely updates and resolving enquiries professionally.
• Monitor work in progress, backlogs and service exceptions, escalating or taking action to minimise delays.
• Coordinate with technicians, subcontractors and internal stakeholders to support safe, on-time job completion.
• Maintain accurate job, customer and service records in relevant systems.
• Ensure job documentation is complete and closed promptly to support timely invoicing.
• Assist with resolving service issues and disputes in a fair, customer-focused manner.
• Contribute ideas and best practice to improve team processes, service delivery and customer outcomes.

Skills

Service coordination

Scheduling

Dispatch

Customer service

Operations administration

Field-service experience

Tools

CRM systems

Service management software

Job description

Chubb Fire & Security Group in Auckland is seeking an organised, customer-focused Operations Support Specialist to join our team. Based full-time in our brand new Auckland office in Mt Wellington, you will coordinate service activity from job creation through to completion, working closely with customers, technicians, subcontractors and internal teams.

This is a fast-paced role where your ability to prioritise, communicate clearly and keep accurate records will directly support a positive