Customer‑Focused Service Operations Coordinator

Chubb-Fire-; Maungakiekie-Tāmaki; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Ongoing training and development

Pre-employment medical assessment &pol

Police check

Job summary

Chubb Fire & Security NZ is seeking an organised Operations Support Specialist for our brand new Auckland office in Mt Wellington. You will coordinate service activity from job creation to completion, liaising with customers, technicians and internal teams to ensure on-time delivery and accurate records.

Ideal candidates bring experience in service coordination, strong organisational skills, and a customer-first mindset, with clear communication and attention to detail.

Qualifications

• Experience in service coordination, scheduling, dispatch, or operations administration.
• Strong organisational skills with the ability to prioritise in a busy environment.
• Clear, confident communication and ability to build positive relationships with customers and field teams.
• A customer-first approach with problem-solving and issue-resolution skills.

Responsibilities

• Open, schedule and coordinate service jobs, including technician bookings and parts ordering.
• Act as a key contact for customers, providing timely updates and resolving enquiries professionally.
• Monitor work in progress, backlogs and service exceptions, escalating or taking action to minimise delays.
• Coordinate with technicians, subcontractors and internal stakeholders to support on-time job completion.
• Maintain accurate job records and ensure documentation supports timely invoicing.

Skills

Customer service

Scheduling

Communication

Team collaboration

Job description

Chubb Fire & Security NZ is seeking an organised Operations Support Specialist for our brand new Auckland office in Mt Wellington. You will coordinate service activity from job creation to completion, liaising with customers, technicians and internal teams to ensure on-time delivery and accurate records.

Ideal candidates bring experience in service coordination, strong organisational skills, and a customer-first mindset, with clear communication and attention to detail.