Service Operations & Coordination Specialist

Chubb Fire & Security; Wellington; On-site; NZD 65,000 - 75,000; Full time

Job summary

Chubb Fire & Security in Auckland, NZ is seeking an organised Operations Support Specialist to coordinate service activity from job creation through to completion. You will work closely with customers, technicians, subcontractors and internal teams to ensure on‑time delivery and accurate records.

This role emphasizes prioritisation, clear communication, and a customer‑centric approach to maintain a high‑quality service experience and smooth operations flow.

Qualifications

• Experience in service coordination, scheduling, dispatch, customer service or operations administration.
• Strong organisational skills and ability to manage competing priorities in a busy environment.
• Experience coordinating field technicians, work orders or service schedules is highly regarded.
• Clear, confident communication skills and a customer‑first approach.
• High attention to detail with accurate documentation.

Responsibilities

• Open, schedule and coordinate service jobs, including technician bookings and parts ordering.
• Act as a key point of contact for customers, providing timely updates and resolving enquiries professionally.
• Monitor work in progress, backlogs and service exceptions, escalating or taking action to minimise delays.
• Coordinate with technicians, subcontractors and internal stakeholders to support safe, on‑time job completion.
• Maintain accurate job, customer and service records in relevant systems.
• Ensure job documentation is complete and closed promptly to support timely invoicing.
• Assist with resolving service issues and disputes in a fair, customer‑focused manner.
• Contribute ideas and best practice to improve team processes, service delivery and customer outcomes.

Skills

Service coordination

Scheduling

Dispatch

Customer service

Documentation

Communication

Tools

CRM systems

Job description

Chubb Fire & Security in Auckland, NZ is seeking an organised Operations Support Specialist to coordinate service activity from job creation through to completion. You will work closely with customers, technicians, subcontractors and internal teams to ensure on‑time delivery and accurate records.

This role emphasizes prioritisation, clear communication, and a customer‑centric approach to maintain a high‑quality service experience and smooth operations flow.