Senior Service Manager - Specialist Disability Support

Community Living

Hamilton

On-site

NZD 110,000 - 140,000

Full time

3 days ago
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Benefits offered by this job

Professional development
Flexible benefits
Insurance discounts
Employee assistance program (EAP)
Vaccination program

Job summary

Community Living seeks an experienced Service Manager to lead the Regional Intellectual Disability Supported Accommodation Service (RIDSAS) in New Zealand. You will guide teams delivering specialist support to individuals with complex needs, ensuring safety, quality, and rights-based practice while aligning with Nou Te Mana principles.

You will partner with the Care Manager to drive workforce planning, performance management, and service outcomes, fostering a culture of continuous improvement

Qualifications

  • Experience leading teams in disability, health, or related sectors.
  • Ability to manage risk, compliance, and service quality in complex environments.
  • Strong communication and stakeholder relationship skills.

Responsibilities

  • Lead, coach, and develop teams delivering person-centred support.
  • Oversee workforce planning, performance management, and staff development.
  • Ensure compliance with quality standards, legislation, and contracts.
  • Partner with the Care Manager to support positive rehabilitation and wellbeing outcomes.
  • Lead risk management, incident response, and safety practices.
  • Monitor budgets, staffing and service performance; participate in on-call roster.

Skills

People leadership
Budget management
Communication
Risk management
Coaching & mentoring

Job description

Community Living seeks an experienced Service Manager to lead the Regional Intellectual Disability Supported Accommodation Service (RIDSAS) in New Zealand. You will guide teams delivering specialist support to individuals with complex needs, ensuring safety, quality, and rights-based practice while aligning with Nou Te Mana principles.

You will partner with the Care Manager to drive workforce planning, performance management, and service outcomes, fostering a culture of continuous improvement

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