Service Manager

InghamDriven; Taupo; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Autonomy to run department

Competitive salary with incentives

Company vehicle

Stable, established brand

Job summary

Ingham Taupo Great Lake is seeking a Service Manager to own and optimise our multi-brand Service operation in Taupo, overseeing Chery, GWM, Hyundai, Isuzu, Nissan, Omoda Jaecoo, and Holden. This hands-on leadership role focuses on performance, people and process across workshop and parts, emphasising productivity, profitability and customer experience.

You will drive day-to-day service operations, improve efficiencies, and ensure high standards across brands while collaborating with frontline

Qualifications

• Proven experience in a Service Manager, Aftersales Manager, or similar role.
• Strong understanding of workshop flow, technician management, and productivity.
• Comfortable working in a hands-on environment, not just behind a desk.
• Someone who brings structure, follows through, and lifts standards.
• Clear communicator who can deal with both customers and staff directly.
• Franchise experience preferred, multi-brand experience a bonus.

Responsibilities

• Lead the day-to-day operation of Service
• Drive workshop productivity, WIP control, and labour sales
• Improve customer communication and overall experience
• Set, track, and deliver departmental budgets and targets
• Ensure brand standards and processes are consistently met across all represented brands
• Work closely with the front line to improve booking, workflow, and delivery
• Build capability within the team, holding people accountable

Skills

Leadership

Workshop productivity

Customer communication

Franchise experience

Multi-brand experience

Job description

Service Manager – Ingham Taupo Great Lake

We are looking for a Service Manager to take ownership of our multi-brand Service operation in Taupo, covering Chery, GWM, Hyundai, Isuzu, Nissan, Omoda Jaecoo, and Holden.

This is a hands-on leadership role. You will be responsible for performance, people, and process across the workshop and parts department, with a clear focus on productivity, profitability, and customer experience.

You will step into a functioning operation that needs tighter structure and consistent leadership to perform at its best.

The Role

• Lead the day-to-day operation of Service
• Drive workshop productivity, WIP control, and labour sales
• Improve customer communication and overall experience
• Set, track, and deliver departmental budgets and targets
• Ensure brand standards and processes are consistently met across all represented brands
• Work closely with the front line to improve booking, workflow, and delivery
• Build capability within the team, holding people accountable

What We're Looking For

• Proven experience in a Service Manager, Aftersales Manager, or similar role
• Strong understanding of workshop flow, technician management, and productivity
• Comfortable working in a hands-on environment, not just behind a desk
• Someone who brings structure, follows through, and lifts standards
• Clear communicator who can deal with both customers and staff directly
• Franchise experience preferred, multi-brand experience a bonus

What's On Offer

• A key leadership role within a national dealership group
• Autonomy to run and improve your department
• Competitive salary package with performance incentives
• Company vehicle
• Stable, established brand with strong market presence
• Long-term opportunity for the right person

Who We Are

Ingham is a proudly New Zealand-owned automotive group with a reputation for excellence built over four decades. We represent some of the most trusted vehicle brands and are committed to delivering outstanding service and continuous growth across all areas of our business.