Service Manager: Lead a High-Impact Workshop & Delivery

InghamDriven; Rotorua; Hybrid; NZD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary package

Performance incentives

Job summary

Ingham is seeking a Service Manager to own the Ford Service operation in Rotorua. This hands-on leadership role focuses on productivity, profitability, and delivering an outstanding customer experience across workshop and parts.

You will tighten a functioning operation, set clear budgets, and lead the team to higher standards while maintaining Ford processes and high service levels in a national dealer group.

Qualifications

• Proven experience in a Service Manager/Aftersales Manager or similar role.
• Strong understanding of workshop flow and technician productivity.
• Hands-on leadership style with discipline and accountability.
• Franchise experience preferred; Ford experience is a bonus.

Responsibilities

• Lead the day-to-day operation of Service.
• Drive workshop productivity, WIP control, and labour sales.
• Improve customer communication and overall experience.
• Set, track, and deliver departmental budgets and targets.
• Ensure Ford standards and processes are consistently met.
• Work closely with front line to improve booking, workflow, and delivery.
• Build capability within the team and hold people accountable.

Skills

Service management

People leadership

Workshop productivity

Customer communication

Franchise experience

Job description

Ingham is seeking a Service Manager to own the Ford Service operation in Rotorua. This hands-on leadership role focuses on productivity, profitability, and delivering an outstanding customer experience across workshop and parts.

You will tighten a functioning operation, set clear budgets, and lead the team to higher standards while maintaining Ford processes and high service levels in a national dealer group.