Service Manager

Ka Puta Ka Ora Emerge Aotearoa; Auckland; On-site; NZD 83,000 - 93,000; Full time

Benefits offered by this job

Wellbeing support

Staff discounts

Generous leave entitlements

Training and development opportunities

Te Tiriti o Waitangi inclusive culture

Job summary

Ka Puta Ka Ora Emerge Aotearoa invites applications for a permanent, full-time Service Manager based in Whangārei. You will lead two Level 4 residential mental health supported accommodation services, Corks at Tikipunga and Kotuku at Woodhill, ensuring safe, person‑centred care and strong governance.

You will coach multidisciplinary teams, drive service quality and compliance, build partnerships with whānau and community agencies, oversee staffing, rostering, property and budgets, and

Qualifications

• Full registration and APC under HPCA Act 2003.
• Minimum 2 years' experience in mental health or addictions.
• Strong written and verbal communication skills and ability to engage clinical teams.
• First Aid certification including CPR or willingness to complete.

Responsibilities

• Lead, coach, and support multidisciplinary teams to deliver high-quality services.
• Drive service quality, continuous improvement, and compliance with requirements.
• Build partnerships with whānau, community agencies, and stakeholders.
• Oversee staffing, rostering, property, resources, and budgets within parameters.
• Manage recruitment, performance development, and workforce planning.
• Respond to incidents, feedback, and operational issues to support safe delivery.

Skills

Leadership

Team coaching

Communication skills

Stakeholder engagement

On-call coordination

Education

HPCA Act APC registration

Job description

Lead two residential mental health services and support your team to deliver high-quality, person-centred outcomes for tāngata whaiora (people seeking wellness) in Whangārei.

Ka Puta Ka Ora Emerge Aotearoa is a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing, and housing services. We believe that everyone is capable of living full and rich lives in their communities of choice. In every aspect of our work, we are committed to helping whānau (families) be the best they can be.

We have a permanent full-time Service Manager opportunity based in Whangārei, leading our Corks Service in Tikipunga and Kotuku Service in Woodhill. These Level 4 residential mental health supported accommodation services provide a safe and supportive environment for people on their recovery journey. This role is responsible for the overall leadership, coordination, and performance of both services and participates in an on-call roster shared with other Service Managers.

You will:

• Lead, coach, and support multidisciplinary teams to deliver high-quality services.
• Drive service quality, continuous improvement, and compliance with organisational and contractual requirements.
• Build strong partnerships with whānau, community agencies, and key stakeholders.
• Oversee staffing, rostering, property, resource, and budget activities within allocated parameters.
• Manage recruitment, performance development, and workforce planning processes.
• Respond to incidents, feedback, and operational issues to support safe and effective service delivery.

You are a confident and approachable leader who enjoys supporting others to succeed. You bring a collaborative and people-focused approach, value culturally responsive practice, and are committed to achieving positive outcomes for the people and communities we serve. You thrive in a dynamic environment, build trusted relationships, and lead with integrity, accountability, and respect.

You will bring:

• Full registration and a current Annual Practising Certificate (APC) under the HPCA Act 2003 (for example, Registered Nurse, Social Worker, Occupational Therapist, or AOD Clinician).
• Experience in management and/or leadership roles.
• A minimum of 2 years' experience working in mental health and addictions.
• The ability to engage and maintain effective working relationships with clinical teams.
• Strong written and verbal communication skills and the ability to manage competing priorities.
• Must hold and maintain First Aid certification including CPR, or be willing and able to complete this.

Join a values-led organisation where your leadership can make a meaningful difference every day.

We offer:

• Salary range of $82,550.59 - $93,074.43 per annum, dependent on experience.
• Access to extensive wellbeing support, including counselling, budgeting advice, coaching services, and mental health workshops to support your hauora (wellbeing) and personal growth.
• Staff discounts with Southern Cross Health, PB Tech, Harvey Norman, Anytime Fitness, and more.
• Generous leave entitlements, including wellbeing leave, cultural leave, and study leave where applicable.
• Ongoing training and development opportunities.
• Inclusive and supportive teams grounded in Te Tiriti o Waitangi (The Treaty of Waitangi) and our Pou.
• Opportunities to grow within one of Aotearoa's largest for-purpose organisations.