Automotive Service Manager

Automotive Employment NZ Limited; Rotorua; Presencial; NZD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent lifestyle in Rotorua

Descripción de la vacante

Automotive Employment NZ Limited is seeking an experienced Service Manager to lead an established dealership service operation in Rotorua. You will oversee the busy workshop and parts operation, driving productivity, profitability and customer satisfaction while developing the team.

This hands-on role requires a structured leader who can tighten systems, lift standards and deliver consistent, high-performing service.

Formación

• Experience as Service Manager or Aftersales Manager in automotive.
• Strong understanding of workshop operations and technician productivity.
• Hands-on leadership with ability to drive productivity and profitability.
• Excellent communication with customers and staff.

Responsabilidades

• Lead the day-to-day service and workshop operation
• Drive workshop productivity, WIP control and labour sales
• Improve customer communication and overall service experience
• Set, manage and achieve departmental budgets and targets
• Ensure manufacturer standards and processes are consistently followed
• Work closely with the front-line team to improve bookings, workflow and vehicle delivery
• Develop team capability and maintain clear accountability
• Identify opportunities to improve efficiency, performance and profitability

Conocimientos

Leadership

Workshop operations

People management

Customer communication

Budgeting

Descripción del empleo

Job reference - 1690120

• Lead an established automotive service operation in Rotorua
• Hands-on leadership role with responsibility for people, performance and profit
• Competitive salary package with performance incentives

Access 34 years of our client relationships and connections and find your next job. New Zealand's leaders in motor industry recruitment since 1991.

The opportunity

We are seeking an experienced Service Manager to take ownership of an established dealership service operation in Rotorua.

This is a hands-on leadership role for someone who can bring structure, accountability, and consistency to a busy workshop and parts operation. You'll be responsible for driving productivity, profitability, and customer satisfaction while developing the team and improving day-to-day processes.

You'll be stepping into a functioning operation with an opportunity to tighten systems, lift standards, and create a consistently high-performing department.

The role

• Lead the day-to-day service and workshop operation

• Drive workshop productivity, WIP control and labour sales

• Improve customer communication and overall service experience

• Set, manage and achieve departmental budgets and targets

• Ensure manufacturer standards and processes are consistently followed

• Work closely with the front-line team to improve bookings, workflow and vehicle delivery

• Develop team capability and maintain clear accountability

• Identify opportunities to improve efficiency, performance and profitability

About you

We're looking for an experienced automotive aftersales professional who can lead from the front and make things happen.

You will ideally have:

• Previous experience as a Service Manager, Aftersales Manager or in a similar leadership role in the automotive industry

• Strong understanding of workshop operations, technician productivity, and workflow

• A hands-on approach and the confidence to work alongside your team

• Strong organisational skills with the ability to bring structure and follow-through

• Excellent communication skills with both customers and staff

• Franchise dealership experience, with manufacturer experience an advantage

What's on offer

• Key leadership position within an established national automotive group

• Autonomy to lead and improve your department

• Competitive salary package with performance incentives

• Established brand with a strong market presence

• Long-term career opportunity for the right person

• Rotorua location offering an excellent lifestyle outside of work