Service Desk Analyst

Otago Regional Council; Dunedin; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work opportunities

Life Insurance

5 weeks annual leave

Superannuation

Job summary

Otago Regional Council in Dunedin invites applications for a permanent Service Desk Analyst to join our Information Technology team. This full-time role (37.5 hours/week) is based in Dunedin, with options in Queenstown or Alexandra.

You will provide end-user IT support for PCs, software and business systems, maintain required software, and assist with council-wide IT services. A degree in computer science or related field and at least 2 years’ IT experience are preferred, with knowledge of

Qualifications

• Bachelor's degree in computer science or related field
• Minimum of 2 years' experience in IT sector
• Proven knowledge of current software and hardware

Responsibilities

• Providing help desk support for company PCs, peripherals, phones and tablets
• Ensuring required software is available and installed for ORC staff
• Assisting with maintenance and support of Council's corporate systems
• Be proactive and supportive of the IT team and contribute towards the achievement of the strategic IT plan

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Otago Regional Council – Dunedin, South Island

At the Otago Regional Council (ORC), our mission isprotecting, connecting and enhancing Otago's environment, now and for thefuture - Mou, moku, mo tatou, For you, for me, for us. To be sure we candeliver on our responsibilities, we are evolving as an organisation, and we'renot overstating when we say we have some really big targets to reach. We needthe right people, in the right roles, to help us to get there.

We think Otago's a pretty special place. It covers a vastarea - the third largest local government region in New Zealand. Those who callOtago home enjoy access to mountains, coastal lowlands, dramatic rivers, andwild beaches. Our environment here is part of who we are, and at ORC, we workeach day to look after it.

The Opportunity

We are looking for a Service Desk Analyst to join ourInformation Technology team on a permanent, full time (37.5 hours per week)basis, in our busy Dunedin, Queenstown or Alexandra office.

The purpose of this position is to provide end user supportservices for ORC computers, business systems, and applications, ensuringreliable delivery of IT services to staff and stakeholders.

As a Service Desk Analyst, you will be responsible for:

• Providinghelp desk support for all company PCs, peripherals, phones and tablets
• Ensuringrequired software is available and installed for ORC staff as needed
• Assistingwith maintenance and support of Council's corporate systems
• Beproactive and supportive of the IT team and contribute towards theachievement of the strategic IT plan

A full job description can be found here – ServiceDesk Analyst PD 2026 update.docx

About You

Our ideal candidate will have:

• Bachelor'sdegree in computer science or related field
• Asound knowledge of current software and hardware: including MicrosoftOffice 365, Teams, Windows OS, Active Directory and Client Managementtools
• Minimumof 2 years' experience in IT sector
• Provenexperience in network administration and desktop support
• Innovative,shows initiative and is able to self-manage

What we offer

We recognise and celebrate diversity within Team ORC and arecommitted to providing a work environment that supports inclusion and equalopportunities. We actively encourage applications from anyone who will live ourvalues of MANA- We influence with respect and integrity, TIKA- We do the rightthing and do things right and AROHA- We show that that we care.

To support our diverse and capable team, we're pleased tooffer enhanced benefits such as:

• Flexiblework opportunities
• LifeInsurance
• 5weeks annual leave
• Superannuation

At ORC, we value diversity, and the different strengthspeople bring. We can provide flexible recruitment options such as virtualinterviews, online kōrero, or whānau-inclusive interviews. If you would like tohave whānau support with you during your interview, just let us know—we welcomeit!

Learn more about who we are — join our online whānau! Checkout our website Managing Otago'senvironment | Otago Regional Council to see what life at ORC is like.

All candidates require the right to work in New Zealand.

Applications close

Wednesday, 9 September 2026

For further information, please contact***************@orc.govt.nz