Service Desk Analyst

ORC partnership; Dunedin; On-site; NZD 67,000 - 79,000; Full time

Benefits offered by this job

Flexible work opportunities

Life Insurance

5 weeks annual leave

Superannuation

Competitive remuneration packages

Job summary

Otago Regional Council (ORC) is seeking a Service Desk Analyst to join our Information Technology team in Dunedin, Queenstown or Alexandra. You will provide end user IT support for ORC computers, systems and applications, ensuring reliable service delivery.

Requirements include a bachelor’s degree in computer science or related field, 2+ years in IT, and experience in network administration and desktop support.

Qualifications

• Bachelor’s degree in computer science or related field.
• Minimum of 2 years’ experience in IT sector.
• Proven experience in network administration and desktop support.
• Knowledge of Microsoft Office 365, Teams, Windows OS, Active Directory and Client Management tools.

Responsibilities

• Provide end user IT support for ORC computers, business systems and applications.
• Deliver reliable IT services to staff and stakeholders.
• Provide help desk support for PCs, peripherals, phones and tablets.
• Assist with maintenance and support of Council’s corporate systems.
• Be proactive and supportive of the IT team and contribute to the IT plan.

Job description

Te whakaaetaka me te tautukuka Consents and Compliance

If you have a passion for IT and enjoy helping people, then this is the role for you!

At the Otago Regional Council (ORC), our mission is protecting, connecting and enhancing Otago's environment, now and for the future - Mou, moku, mo tatou, For you, for me, for us. To be sure we can deliver on our responsibilities, we are evolving as an organisation, and we're not overstating when we say we have some really big targets to reach. We need the right people, in the right roles, to help us to get there.

We think Otago's a pretty special place. It covers a vast area - the third largest local government region in New Zealand. Those who call Otago home enjoy access to mountains, coastal lowlands, dramatic rivers, and wild beaches. Our environment here is part of who we are, and at ORC, we work each day to look after it.

The Opportunity

We are looking for a Service Desk Analyst to join our Information Technology team on a permanent, full time (37.5 hours per week) basis, in our busy Dunedin, Queenstown or Alexandra office.

The purpose of this position is to provide end user support services for ORC computers, business systems, and applications, ensuring reliable delivery of IT services to staff and stakeholders.

As a Service Desk Analyst, you will be responsible for:

• Providing help desk support for all company PCs, peripherals, phones and tablets
• Ensuring required software is available and installed for ORC staff as needed
• Assisting with maintenance and support of Council’s corporate systems
• Be proactive and supportive of the IT team and contribute towards the achievement of the strategic IT plan
• Bachelor’s degree in computer science or related field
• A sound knowledge of current software and hardware: including Microsoft Office 365, Teams, Windows OS, Active Directory and Client Management tools
• Minimum of 2 years’ experience in IT sector
• Proven experience in network administration and desktop support
• Innovative, shows initiative and is able to self-manage

What we offer

We recognise and celebrate diversity within Team ORC and are committed to providing a work environment that supports inclusion and equal opportunities. We actively encourage applications from anyone who will live our values of MANA- We influence with respect and integrity, TIKA- We do the right thing and do things right and AROHA- We show that that we care.

To support our diverse and capable team, we're pleased to offer enhanced benefits such as:

• Flexible work opportunities
• Life Insurance
• 5 weeks annual leave
• Superannuation
• Competitive remuneration packages

All candidates require the right to work in New Zealand.

Applications close: Wednesday, 9 September 2026

For further information, please contact [e-mail]

Department

Information Technology

Compensation

Annual Package NZD $66,737.00 - $78,514.00