Desktop Analyst

CASS Care; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Five weeks annual leave

Health and wellbeing initiatives

Social events and networks

Job summary

The Treasury, Te Tai Ōhanga, invites applications for a Desktop Analyst to join the Enabling Services team on a permanent basis. You will deliver remote and desk-side IT support, assisting end users and ensuring timely resolution of technical issues.

Ideal candidates have a IT qualification and at least 3 years in IT support, including Windows, Active Directory, and SCCM. ITIL certification and experience with Avaya VOIP and AV conferencing are desirable. On-call work is part of the role.

Qualifications

• A tertiary qualification in IT or equivalent experience.
• 3+ years’ experience in IT support, including Windows operating systems, Microsoft Office, and back-end applications.
• Proficiency in Active Directory, SCCM, wireless network administration, and LAN/WAN connectivity.
• Strong analytical and problem-solving skills, with a proactive and customer-focused approach.
• Excellent communication and organisational skills, with the ability to work effectively in a team environment.
• ITIL certification and experience with mobile device configuration, Avaya VOIP phones, and audio/video conferencing are desirable.

Responsibilities

• Deliver remote and desk-side support to end users, troubleshooting and resolving technical issues.
• Provide backup support for the Service Desk, ensuring a seamless customer experience.
• Manage equipment setup, maintenance, and support for desktops, mobile devices, and telephony systems.
• Act as an escalation point for complex incidents and service requests, ensuring timely resolution within SLAs.
• Contribute to system security, documentation, and project/change management initiatives.

Skills

Windows operating systems

Microsoft Office

Back-end applications

Active Directory

SCCM

Wireless network administration

LAN/WAN connectivity

ITIL certification

Avaya VOIP

Audio/Video conferencing

Analytical skills

Customer-focused

Communication

Education

Tertiary IT qualification or equivalent experience

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you a tech-savvy professional with a passion for solving complex ICT challenges? We are seeking a skilled and proactiveDesktop Analystto join our team. This is a permanent opportunity where you will get the opportunity to provide technicalexpertiseand exceptional customer service to support our organisation’s ICT needs.

At The TreasuryTeTaiŌhangawe’recreating a better future for New Zealand and everyone who calls our amazing country home.We’rethe Government’s economic and financial advisor, working hard to raise the standard of living for everyone in Aotearoa, now and in the future.

Our talented people bring their diverse backgrounds and experiences to tackling New Zealand’s biggest and most inter-connected issues. Every day, they are influencing, advising, and supporting Ministers, CrownCEOsand Government decision-makers to shape our country’s collective tomorrow.

TheEnabling Servicesgroup supports this vision by providing strategic and operational services, includingfinancial management, IT, governance, and organisational strategy.

Kōreromōtetūranga| About the Role

We are seeking aDesktop Analystto join our Enabling Services team on a permanent basis.

In this role, you will:

• Deliver remote and desk-side support to end users, troubleshooting and resolving technical issues.
• Provide backup support for the Service Desk, ensuring a seamless customer experience.
• Manage equipment setup, maintenance, and support for desktops, mobile devices, and telephony systems.
• Act as an escalation point for complex incidents and service requests, ensuringtimelyresolution within SLAs.
• Contribute to system security, documentation, and project/change management initiatives.

To succeed in this role, you will bring:

• A tertiary qualification in IT or equivalent experience.
• 3+ years’ experience in IT support, including Windows operating systems, Microsoft Office, and back-end applications.
• Proficiencyin Active Directory, SCCM, wireless network administration, and LAN/WAN connectivity.
• Strong analytical and problem-solving skills, with a proactive and customer-focused approach.
• Excellent communication and organisational skills, with the ability to work effectively in a team environment.
• ITIL certification and experience with mobile device configuration, Avaya VOIP phones, and audio/video conferencing are desirable.

This role includes an on-callcomponent, offering a unique opportunity to make a real impact by ensuringtimelyIT support for our organisation.

Kongāhua| What we Offer

This is an important job andthat’swhywe’lldo all we can to support your success. Flexible work arrangements and five weeks annual leave, along with a range of other health and wellbeing initiatives, will help you enjoy a positive work/life balance. Ournumeroussocial events, sports teams and employee networks will enable you to connect and have fun.

The wharenui, at the heart of our workplace, embodies our commitment to diversity and making this an inclusive place that will welcome the unique experiences and perspectives you bring to our collaborative team culture.

We’llprioritise your development, offering you opportunities to train and advance your chosen career. The work will stimulate and challenge you, helping you learn,growand build valuable experience and skills.

For more information and a kōrero please contact us at******@treasury.govt.nz.

Kia Pono (Making a Difference) | KiaWhakamana(Enhancing Mana) | Kia Hono (Achieving Together)