Digital Support Specialist

Tasman Council; Richmond; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Birthday day off

Flexible working arrangements

Attractive benefits package

Job summary

Tasman District Council in Richmond, Tasman is seeking an IT service delivery professional who combines IT expertise with strong customer service.

In this permanent role you will engage with staff across the organisation, manage ITIL incidents, and ensure technology services run smoothly while you deputise for the Team Lead - Service Delivery when needed. The team prides itself on a supportive culture, flexible working arrangements, health insurance, and a valuable benefits package.

Qualifications

• ITIL certification and Level 4+ IT qualification.
• At least 2 years' experience in an IT service delivery team.
• Excellent written and verbal communication skills.
• Well organised with the ability to multitask and adapt to changing requirements.

Responsibilities

• Provide a high level of customer engagement and support for system, service and technology changes within the organisation
• Undertake ITIL incident and problem management response and resolution
• Ensure technology services operate effectively and staff are supported
• Deputise for the Team Lead - Service Delivery role when required

Skills

ITIL certification

Customer engagement

Education

Level 4 IT qualification or higher

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Combine your IT expertise and customer service skills
• Work in a supportive and collaborative team culture
• Opportunities for professional development and growth
• Base salary + benefits + health insurance + day off on your birthday
• Permanent, full time role based in Richmond, Tasman

About the role:

In this role you will get to work in all area of the organisation, so a friendly and positive attitude to help build and maintain great working relationships is a must, prior customer service experience is essential.

Some key tasks:

• To provide a high level of customer engagement and support for system, service and technology changes within the organisation
• To undertake ITIL incident and problem management response and resolution
• Ensure technology services operate effectively and staff are supported
• Deputise for the Team Lead - Service Delivery role when required

About you:

You will have an ITIL certification, a Level 4 or above qualification in an IT based subject and at least 2 years' experience within an IT service delivery team.

You will have a passion for IT and customer service with excellent written and verbal communication skills.

You will also need to be well organised, have the ability to multitask as well as be able to adapt to changing work requirements.

If you embrace change and get excited about technology this is the role for you.

The rewards:

Tasman District Council offers a welcoming, friendly and professionally rewarding environment where you can develop your career profile while working in a team who are passionate about their region and their work.

At council we offer:

• A great team environment
• Flexible working arrangements
• Attractive benefits package
• Health insurance
• A day off on your birthday!

Building great communities through employing great people. Will you be one of them?