Dynamic Customer Experience Specialist

Messenger-Services; Christchurch; On-site; NZD 55,000 - 73,000; Full time

Job summary

SUB60, the leading time-sensitive courier division, is seeking a Customer Services Consultant in Christchurch. You will handle inbound calls, emails, and follow-ups to ensure fast, accurate responses for time-sensitive customers.

Join a dynamic team within MSL CHCH Admin, offering a full-time schedule from 7.30am to 5.30pm and a culture that values customer-first service and collaborative problem solving.

Qualifications

• Experience delivering high-quality customer service.
• Strong verbal and written communication skills.
• Ability to think on your feet and prioritise tasks.

Responsibilities

• Handle inbound calls and emails with a focus on timely resolution.
• Provide accurate information and follow-up support to customers.
• Maintain records and coordinate with stakeholders to meet needs.
• Support 24/5 service delivery requirements as needed.

Skills

Customer service

Communication

Problem solving

Team player

Multi-tasking

Job description

SUB60, the leading time-sensitive courier division, is seeking a Customer Services Consultant in Christchurch. You will handle inbound calls, emails, and follow-ups to ensure fast, accurate responses for time-sensitive customers.

Join a dynamic team within MSL CHCH Admin, offering a full-time schedule from 7.30am to 5.30pm and a culture that values customer-first service and collaborative problem solving.