Service Delivery Specialist

Enable Networks; Christchurch; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Flexible working

Broadband allowance

RefreshMe day

Sustainability allowance

Leave purchasing

Green Star office

Job summary

Enable Networks in Christchurch is seeking a 12‑month fixed-term Customer Experience Coordinator to manage day‑to‑day relationships with a portfolio of customers, including Retail Service Providers. You’ll act as their primary contact and coordinate internal Enable teams to progress requests and keep delivery on track.

You’ll look beyond immediate requests to spot recurring issues and opportunities to improve the customer experience, driving digital adoption and simpler service delivery for

Qualifications

• Experience in service delivery or customer-facing roles.
• Strong critical thinking and problem-solving.
• Ability to balance customer needs with business priorities.
• Excellent communication and stakeholder management.

Responsibilities

• Manage day-to-day relationships for a portfolio of customers.
• Coordinate cross-functional teams to progress requests.
• Resolve issues and keep service delivery on track.
• Identify recurring problems and opportunities to improve experience.
• Encourage digital and self-service options for customers.

Skills

Relationship management

Problem solving

Commercial awareness

Clear communication

Organization

Cross-team coordination

Curiosity

Job description

Ready for a new opportunity? Join Enable and be part of a team that keeps Ōtautahi connected.

About us

Enable is a leading fibre broadband network company dedicated to providing high-speed internet connections to homes and businesses in Ōtautahi. We’re passionate about connecting our community to the future through our state-of-the-art fibre network.

We’re incredibly proud to be a certified B Corp, reflecting our commitment to using business as a force for good and benefiting our community and the environment.

The role

This is a 12-month fixed-term opportunity, where you’ll manage the day-to-day relationship and service delivery for a portfolio of customers, including Retail Service Providers and other channel partners. Acting as their key point of contact, you’ll coordinate teams across Enable to progress requests, resolve issues and keep delivery on track.

You’ll also look beyond the immediate request to spot recurring issues and opportunities to improve the customer experience. Actively help customers adopt digital and self-service options and identify opportunities to make service simpler for them. We want you to own the customer experience today, improve how we deliver it for tomorrow.

What you’ll bring

You’ll be a confident relationship builder who can work independently, apply sound judgement and take ownership through to an outcome. You’ll also bring:

• Experience in service delivery, account support, customer relationship management or a similar customer-facing role
• Strong critical thinking and problem-solving skills
• Commercial awareness and the ability to balance customer needs with wider business priorities
• Clear, confident communication, including when managing expectations or navigating challenging conversations
• Strong organisation and follow-through across competing priorities
• The ability to coordinate and influence across teams without direct authority
• Curiosity and a genuine interest in improving how services are delivered

The perks

At Enable, our people are the core of our success. Their dedication and hard mahi (work) drive our mission to serve the community of Ōtautahi.

We prioritise our team's well-being by offering perks that focus on their wellness. We believe that when our people are happy and well, their work reflects that!

• Fully subsidised Health Insurance on the Wellbeing One plan with Southern Cross

• Flexible working arrangements

• $50 toward a monthly broadband allowance.

• An annual paid ‘RefreshMe’ day off, a free day to fill your cup!

• $250 toward an annual sustainability and wellbeing allowance.

• Leave purchasing options

• A great office in the heart of the city that is Green Star 4 rated. Check out our office tour!

Ready to join our team? All applicants must have a current and legal right to work in New Zealand.

At Enable, we’re committed to being a diverse and inclusive organisation. We encourage applications from candidates of all backgrounds and experiences. Please let us know if there you need any support or accommodations throughout our recruitment process.