Customer Support Specialist — Flexible Environment & Impact

NielsenIQ; Devonport-Takapuna; On-site; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ in Auckland, New Zealand, is seeking a Customer Support Associate to deliver excellent service across the Pacific region. You will support customer requests, maintain client relationships, and ensure queries are resolved accurately and efficiently.

You will coordinate with Customer Success, BI, Operations and other internal teams to resolve issues, monitor service delivery, and contribute to continuous improvement initiatives.

Qualifications

• Experience in customer service or support roles.
• Strong organisational skills with multiple tasks and deadlines.
• Comfortable working with data, systems, and processes.
• Good problem-solving and decision-making abilities.
• Ability to work independently and in a team.
• Attention to detail and commitment to quality.
• Willingness to learn new systems and tools.
• Strong written and verbal English communication.

Responsibilities

• Provide timely and professional support for customer queries and requests.
• Gather and share customer feedback to help improve processes and service delivery.
• Review and monitor customer service metrics and identify opportunities for improvement.
• Manage and coordinate service-related tasks to ensure successful delivery outcomes.
• Support customer setup, maintenance, and ongoing data or platform-related requests.
• Collaborate with Customer Success, BI, Operations and other internal teams to resolve issues.
• Follow established processes and contribute ideas to improve efficiency and consistency.
• Maintain accuracy, quality, and customer focus in all work.
• Meet agreed service standards, KPIs, and turnaround times.
• Build strong working relationships with clients and internal stakeholders.

Skills

Customer support

English communication

Organisational skills

Problem solving

Teamwork

Data handling

Education

Bachelor's degree or equivalent

Job description

NIQ in Auckland, New Zealand, is seeking a Customer Support Associate to deliver excellent service across the Pacific region. You will support customer requests, maintain client relationships, and ensure queries are resolved accurately and efficiently.

You will coordinate with Customer Success, BI, Operations and other internal teams to resolve issues, monitor service delivery, and contribute to continuous improvement initiatives.