Service Coordinator: Scheduling & Customer Care Lead

Aotearoa New Zealand Association of Social Workers; Linwood-Central-Heathcote Community; On-site; NZD 52,000 - 68,000; Full time

Job summary

Engineering & Compressor Services is seeking a proactive Service Coordinator to ensure smooth service operations. You will plan service work, coordinate technicians, manage records and liaise with customers to resolve queries.

On-site parking, on-the-job training, and a supportive team environment are offered in a long-established, privately owned company with over 30 years of experience in compressed air service and repair.

Qualifications

• Experience in customer service is required.
• Excellent command of English, both written and spoken.
• Data entry accuracy and numerical skills.
• Proven ability to work in a team and maintain professionalism.

Responsibilities

• Efficiently plan and schedule service work.
• Coordinate service technicians and resources.
• Monitor job progress and deadlines.
• Build strong customer relationships and be main contact.
• Prepare service documentation.
• Manage service databases, records and reporting.
• Liaise between customers, technicians, suppliers and management.
• Resolve customer issues and escalated concerns.
• Ensure compliance with procedures and safety.
• Engage in customer-focused teamwork and share ideas.
• Maintain a clean, well-presented workspace.
• Well organized and efficient.

Skills

Customer service

English proficiency

Data entry

Tools

MS Office

Job description

Engineering & Compressor Services is seeking a proactive Service Coordinator to ensure smooth service operations. You will plan service work, coordinate technicians, manage records and liaise with customers to resolve queries.

On-site parking, on-the-job training, and a supportive team environment are offered in a long-established, privately owned company with over 30 years of experience in compressed air service and repair.