Service Coordinator

Drummond and Etheridge; Christchurch; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus incentive scheme

6 weeks annual leave

Training & development opportunities

Job summary

Drummond & Etheridge in Christchurch is seeking a Service Coordinator for our Rolleston workshop. You will manage job bookings, open jobs, and allocate technicians across field and workshop to meet customer needs.

You’ll coordinate with the Parts Team to source parts, check documentation and warranty paperwork, and keep customers updated on status and quotes. Strong mechanical aptitude and customer focus are essential for success in this role.

Qualifications

• Mechanical aptitude with experience in agricultural, construction, or forestry equipment.
• Proven ability to manage time effectively and coordinate schedules.
• Experience working with customers in a related industry.
• Strong verbal and written communication skills with excellent attention to detail.
• Proficiency with workplace software and email.

Responsibilities

• Taking job bookings and customer calls, opening jobs accordingly.
• Organising daily job schedules for technicians in both the field and workshop, ensuring optimal resource allocation.
• Providing job assistance to our technicians in the field and in the workshop.
• Collaborating with our Parts Team to arrange parts required, ensuring efficient and timely communication.
• Checking documentation, including ROs, for accuracy prior to processing and ensuring all warranty paperwork is completed correctly.
• Liaising with customers regarding the status of their machines and preparing quotes as needed.

Skills

Mechanical aptitude

Equipment experience (ag/construct/fer

Machinery operation

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Drummond and Etheridge – Christchurch, South Island

Drummond & Etheridge is a leading supplier of John Deere equipment throughout the South Island. Through our extensive network of 10 branches, we supply a range of quality brands to the agricultural, construction, forestry, commercial, lifestyle and adventure/recreation sectors. Built on a reputation of talking straight with customers and providing quality service long after the initial sale, we’re passionate about our people, our customers, and our industry.

We’re looking for a mechanically minded and solutions-driven team member to join our large Rolleston workshop as a Service Coordinator. You’ll play a key role in the organisation and allocation of customer jobs, ensuring our technicians’ skills are best utilized to meet our customers’ needs.

About the Role

This opportunity will see you:

Taking job bookings and customer calls, opening jobs accordingly.

Organising daily job schedules for technicians in both the field and workshop, ensuring optimal resource allocation.

Providing job assistance to our technicians in the field and in the workshop.

Collaborating with our Parts Team to arrange parts required, ensuring efficient and timely communication.

Checking documentation, including ROs, for accuracy prior to processing and ensuring all warranty paperwork is completed correctly.

Liaising with customers regarding the status of their machines and preparing quotes as needed.

About You

Ideally you’ll bring:

Mechanical aptitude, with experience in agricultural, construction, or forestry equipment. Machinery operation experience would be an advantage.

Proven ability to manage time effectively and coordinate schedules efficiently.

Previous experience working with customers, preferably within a related industry.

Strong verbal and written communication skills, along with excellent attention to detail.

Experience using a range of workplace software applications, with the ability to quickly learn new systems.

Good computer literacy, including confidence using email, logging jobs, and carrying out day-to-day administrative tasks, along with the ability to learn new systems quickly.

Why Choose D&E?

We provide a supportive environment that promotes personal and professional development to ensure you have the skills and knowledge to succeed in your career.

This is an excellent career opportunity for the right person, you will be working with the best products and brands in the market.

We also provide:

A competitive remuneration package with bonus incentive scheme.

Options for up to 6 weeks of Annual Leave.

At Drummond & Etheridge, we believe in investing in our employees' futures. That's why we offer ongoing training and development opportunities, ensuring that you have all the tools you need to succeed and advance your career.