Fixed Term Service Administrator

Drummond and Etheridge; Christchurch; On-site; NZD 35,000 - 45,000; Part time

Job summary

Drummond and Etheridge in Christchurch, South Island, is seeking an enthusiastic Administrator to support the busy Service Department at the Rolleston Branch. This fixed-term, part-time role runs 30 hours per week, Monday to Friday, with some additional hours during peak periods.

You’ll handle general office tasks to keep technicians focused on quality service for customers. The successful candidate will have strong organisational skills, solid computer literacy, and a proactive approach to

Qualifications

• Administrative experience in a busy office.
• Excellent attention to detail.
• Able to learn new systems as required.
• Strong communication skills with customers and colleagues.
• Willingness to work both independently and in a team.

Responsibilities

• Managing parts for servicing.
• Overseeing fleet maintenance cycles.
• Answering phone calls and enquiries and addressing customer queries or concerns proactively.
• Managing branch invoicing and liaising with creditors.
• Coordinating with the wider Service Department to ensure smooth operations.
• Ensuring compliance with health and safety regulations in the service area.

Skills

Administrative skills

Organisation

Communication

Computer literacy

Customer service

Tools

MS Office

CRM software

Job description

Drummond and Etheridge – Christchurch, South Island

Drummond & Etheridge is a leading supplier of John Deere equipment throughout the South Island. Through our extensive network of 10 branches, we supply a range of quality brands to the agricultural, construction, forestry, commercial, lifestyle and adventure/recreation sectors. Built on a reputation of talking straight with customers and providing quality service long after the initial sale, we’re passionate about our people, our customers, and our industry.

We’re looking for an enthusiastic and organised Administrator to support all facets of our busy Service Department in our Rolleston Branch. You’ll play a key role in ensuring the effective and efficient running of office administration, which enables our technicians to provide quality work to our valued customers.

About the Role

This opportunity will see you carrying out a variety of administrative functions, including:

We are seeking a Fixed-Term position to assist with administrative duties through to the end of 2027.

• Managing parts for servicing;
• Overseeing fleet maintenance cycles;
• Answering phone calls and enquiries and addressing any customer queries or concerns proactively;
• Managing our branch invoicing and liaising with creditors;
• Communicating with the wider Service Department and making sure things run smoothly;
• Ensuring compliance with health and safety regulations in the service area.

You’ll be encouraged to suggest and implement strategies for improving workshop efficiency, stay informed about farm machinery advancements, and perform other duties as needed for overall team success.

This is a fixed term, part-time opportunity working 30 hours per week Monday – Friday, with occasional additional hours to support periods of leave and peak seasons. Specific start and finish times are to be negotiated with the successful candidate.

Opportunity to work up to 8 hours per day when required, depending on workload and business need

About You:

You are enthusiastic, extremely well organised, and take pride in your effective communication skills.

• Your attention to detail being second to none;
• Sound computer skills and literacy, with the ability to learn and utilise new systems;
• A willingness to go the extra mile when required to meet the demands of the role;
• Your ability to work both as part of a team and independently, demonstrating great initiative;
• Familiarity with agricultural and/or construction and forestry equipment, or general mechanical aptitude, would be an advantage but is not essential.

To really shine in this role, you’ll be process-driven with a keen eye for detail, but with the flexibility to pivot to tackle urgent or unexpected tasks when they arise. Full training will be given and the right attitude is key, so if you feel you only meet some of the above but are keen to learn, we’d welcome your application!

Why Choose D&E?

We provide a supportive environment that promotes personal and professional development to ensure you have the skills and knowledge to succeed in your career.

This is an excellent career opportunity for the right person, you will be working with the best products and brands in the market.

We also provide:

• Staff discounts on our extensive range of parts, products and merchandise, including access to a range of external retailer discounts.
• Free, independent counselling services across a range of specialties at work and at home.
• At Drummond & Etheridge, we believe in investing in our employees' futures. That's why we offer ongoing training and development opportunities, ensuring that you have all the tools you need to succeed and advance your career.