Service Coordinator

Healthcarenz Limited; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Company Laptop

Online Learning Platform

Mentorship Programme

Discounted Health Insurance

Exclusive Partnership Discounts

Job summary

Solora, a service coordination and provider network management organisation in New Zealand, is seeking a Service Coordinator to manage daily client services, respond to inquiries, and coordinate referrals and onboarding. You will work closely with clients, networks, funders, and the Solora team to ensure timely, confidential service delivery.

This full-time, hybrid role offers a supportive team, access to development resources, and a clear path to impact in health and disability services.

Qualifications

• Experience in an office-based customer service role, preferably in the health/disability sector.
• Experience in client management systems.
• Understanding of Tikanga Māori and the Treaty of Waitangi.
• Excellent communication skills (verbal and written).
• Ability to work effectively in a team and autonomously under pressure.

Responsibilities

• First point of contact for customers to coordinate and ensure delivery of appropriate, quality services.
• Maintain confidentiality and information sharing.
• Enter and process referrals accurately and promptly.
• Provide first-call resolution help-desk service for network partners, clients, and stakeholders.
• Ensure setup, initial contact, and onboarding for new clients.
• Assist with reporting, investigation, and resolution of complaints and incidents.
• Identify, report, and manage risks according to established processes.

Skills

Customer service

Client management systems

Tikanga Māori

Communication

Teamwork & autonomy

Job description

Who we are | Ko wai mātou

Solora is a service coordination and provider network management organisation that delivers services through a network of quality health and rehabilitation contracted partners. Our home and community support, injury rehabilitation and sensitive claims services are centrally coordinated by a skilled team of Registered Health Professionals and Service Coordinators and then delivered by our partners with the experience and resources to meet individual client needs.

Why Us | He aha ai mātou?

Join us, as we are serious about our purpose of Pae Ora mō Tātau Katoa (Achieving Equitable Wellbeing for Everyone). We do this by delivering high-quality, accessible and culturally safe services across Aotearoa. Jump on board our waka as we journey towards Pae Ora.

• Supportive and Highly Knowledgeable Team
• Working with New Zealand’s Largest Healthcare Providers
• Flexible Work Arrangements – Hybrid!
• Tools of Trade - Company Laptop
• Online Learning Platform
• Mentorship Programme
• Discounted Health Insurance
• Exclusive Partnership Discounts

About the role | He kōrero whakamārama mō tēnei tūranga

As the Service Coordinator, you are responsible for the daily coordination of client services, managing inbound calls, Outlook emails, and administrative tasks. You work closely with clients, the Solora team, networks partners, and funders to address service delivery inquiries and issues, ensuring all processes are handled professionally and efficiently.

• First point of contact for customers, to co-ordinate and ensure delivery of appropriate, quality services to meet their needs
• Maintain confidentiality and sharing of information
• Referrals received are entered and processed accurately, in a timely manner
• Provide a first-call resolution help-desk service for network partners, clients and potential clients, and their family/whānau, Managers, Funders, and other stakeholders
• Ensure the accurate and timely set up, initial contact, and onboarding processes for new clients.
• Assist with the reporting, investigation, and resolution of complaints, incidents, and Sentinel events
• Ensure that risks are proactively identified, reported, and managed according to established processes

This is a full time permanent position, Monday to Friday 8:30am - 5:00pm can be based in Te Whanaganui-a-Tara Wellington or Tāmaki Makaurau Auckland

What you will bring | Ngā tohungatanga mō tēnei tūranga

• Experience in an office-based customer service role, preferably in the health/disability sector
• Experience in client management systems
• Understanding of Tikanga Māori and the Treaty of Waitangi
• Excellent communication skills (verbal and written)
• Ability to work effectively in a team and as well as autonomously and under pressure

If you are hardworking, driven and keen to make a difference - we want to hear from you!

Applications close | Te katinga o tēnei whai tūranga: 20th November 2026.

Please note: nly suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.