Service Coordinator

Nurse Maude; Porirua; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Wellbeing discounts

Staff discounts

Health insurance (Southern Cross)

Staff development

Competitive hourly rate

Job summary

Nurse Maude in Porirua is seeking a Service Coordinator to join our admin team in a busy healthcare setting. You will liaise with clients, support workers and internal teams to deliver a consistent, high-quality service on a rostered 8-hour shift pattern.

The ideal candidate has at least two years of experience, strong customer service skills and solid computer skills to manage workloads and respond to queries promptly. This is a full-time role offering growth within a supportive organisation.

Qualifications

• At least two years’ recent experience with staff and clients in healthcare or with workload management systems.
• Excellent customer service and a professional demeanor.
• Strong computer skills to allocate workloads and communicate effectively.

Responsibilities

• Roster management for support workers ensuring accuracy and timeliness.
• Schedule visits in line with service requirements.
• Manage leave for support workers efficiently.
• Maintain an up-to-date, live overview of service delivery.
• Communicate effectively with clients and the workforce; respond to queries promptly.

Skills

Exceptional customer service

Patience

Prioritisation

Proactive communication

Systems orientation

Team orientation

Critical thinking

Job description

Are you looking for a new challenge, where problem-solving and customer service come together?

We have a position for a Service Coordinator - in the healthcare industry coordinating with clients and staff

We are seeking a professional office-based administrator who has a passion for working with people and systems, to join our team in the key role of Service Coordinator.

Te Whakahaerenga/The Organisation:

Nurse Maude has been caring for the community since 1896. Our reputation for delivering consistently high-quality home support and nursing care is due in no small measure to the experience, professionalism, commitment, and sheer drive of our people.

Te Mahi/About the Position:

Full-time position available in our Porirua office. The successful applicant will be required to work 8-hour shifts and participate in a roster between Monday to Sunday.

You will play a key role in the organisation, liaising with both clients, support workers and internal support services to provide a consistent and quality service.

Key Aspects:

Proactively utilising the client management computer system, service coordinators will work as a team to ensure:

• support worker rosters are accurate and timely
• visits are scheduled effectively and in line with service requirements
• all support worker leave is managed effectively
• an up-to-date and 'live' over-view of service delivery is maintained at all times
• effective and timely communication with clients and workforce, including proactively responding to queries or concerns

Working with the team leaders and service manager, the successful applicant will have a great rapport with all clients and staff and will assist with proactive management of any performance issues.

He momo/About you:

To be successful in this role, you will have at least two years' recent experience, working with staff and clients either in the healthcare sector, or in a role where you have used computer systems to allocate workloads, problem solve and think critically, whilst maintaining an exceptional level of customer service.

You will also have the following skills:

• Exceptional customer service, and a friendly and professional manner
• Patience, resilience and a "can do" attitude in challenging situations
• The ability to prioritise effectively and efficiently
• A proactive and professional communication style
• Systems orientation, with intermediate to advanced computer skills
• Team orientation, working well with others at all levels
• Critical thinking

Ki te huanga/Benefits of working at Nurse Maude

As well as joining a friendly and supportive team in a varied and rewarding role, Nurse Maude offers:

Wellbeing

The wellbeing of our staff is very important to us. We offer discounts on a range of wellbeing activities including gym memberships, massages, eye tests and glasses, mole checks and dentures

Staff Discounts

You will have access to a range of great staff discounts with our suppliers

Health Insurance

Discounted healthcare through Southern Cross

Staff Development

We encourage and support personal and professional development through study and research

Hourly rate

Your experience is recognised with competitive rates

Ki aro/Interested?

If you are a team player who enjoys working with people, thinking outside the square and functioning well under pressure we would love to hear from you.