Hybrid Service Coordinator — Client Care & Ops

Healthcarenz Limited; Wellington; Hybrid; NZD 52,000 - 66,000; Full time

Benefits offered by this job

Supportive team

Largest healthcare providers

Flexible hybrid work

Company laptop

Online learning platform

Mentorship programme

Discounted Health Insurance

Exclusive partnership discounts

Job summary

Solora is seeking a Service Coordinator to manage daily coordination of client services, handle inbound calls and emails, and perform administrative tasks. You will collaborate with clients, the Solora team, network partners, and funders to ensure professional and efficient delivery of services.

The role is full-time and permanent, with hours 8:30am–5:00pm, based in Wellington or Auckland, offering hybrid work arrangements and opportunities for development within the health sector.

Qualifications

• Experience in an office-based customer service role, preferably in the health/disability sector.
• Experience in client management systems.
• Understanding of Tikanga Māori and the Treaty of Waitangi.
• Excellent communication skills (verbal and written).
• Ability to work effectively in a team and autonomously and under pressure.

Responsibilities

• First point of contact for customers, to co-ordinate and ensure delivery of appropriate, quality services to meet their needs
• Maintain confidentiality and sharing of information
• Referrals received are entered and processed accurately, in a timely manner
• Provide a first-call resolution help-desk service for network partners, clients and potential clients, and their family/whānau, Managers, Funders, and other stakeholders
• Ensure the accurate and timely set up, initial contact, and onboarding processes for new clients.
• Assist with the reporting, investigation, and resolution of complaints, incidents, and Sentinel events
• Ensure that risks are proactively identified, reported, and managed according to established processes

Skills

Customer service

Excellent communication

Teamwork

Autonomy

Work under pressure

Job description

Solora is seeking a Service Coordinator to manage daily coordination of client services, handle inbound calls and emails, and perform administrative tasks. You will collaborate with clients, the Solora team, network partners, and funders to ensure professional and efficient delivery of services.

The role is full-time and permanent, with hours 8:30am–5:00pm, based in Wellington or Auckland, offering hybrid work arrangements and opportunities for development within the health sector.