Hybrid Service Coordinator – Health & Client Care

Healthcarenz Limited; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Company Laptop

Online Learning Platform

Mentorship Programme

Discounted Health Insurance

Exclusive Partnership Discounts

Job summary

Solora, a service coordination and provider network management organisation in New Zealand, is seeking a Service Coordinator to manage daily client services, respond to inquiries, and coordinate referrals and onboarding. You will work closely with clients, networks, funders, and the Solora team to ensure timely, confidential service delivery.

This full-time, hybrid role offers a supportive team, access to development resources, and a clear path to impact in health and disability services.

Qualifications

• Experience in an office-based customer service role, preferably in the health/disability sector.
• Experience in client management systems.
• Understanding of Tikanga Māori and the Treaty of Waitangi.
• Excellent communication skills (verbal and written).
• Ability to work effectively in a team and autonomously under pressure.

Responsibilities

• First point of contact for customers to coordinate and ensure delivery of appropriate, quality services.
• Maintain confidentiality and information sharing.
• Enter and process referrals accurately and promptly.
• Provide first-call resolution help-desk service for network partners, clients, and stakeholders.
• Ensure setup, initial contact, and onboarding for new clients.
• Assist with reporting, investigation, and resolution of complaints and incidents.
• Identify, report, and manage risks according to established processes.

Skills

Customer service

Client management systems

Tikanga Māori

Communication

Teamwork & autonomy

Job description

Solora, a service coordination and provider network management organisation in New Zealand, is seeking a Service Coordinator to manage daily client services, respond to inquiries, and coordinate referrals and onboarding. You will work closely with clients, networks, funders, and the Solora team to ensure timely, confidential service delivery.

This full-time, hybrid role offers a supportive team, access to development resources, and a clear path to impact in health and disability services.