Service Delivery Manager | Rotorua

Alsco New Zealand; Rotorua, Auckland; Hybrid; NZD 70,000 - 80,000; Full time

Benefits offered by this job

Discounted health insurance

Employee recognition

Training & development

Perks discounts programme

Job summary

Alsco New Zealand in Rotorua is hiring a Service Delivery Manager to lead a team delivering exceptional textile rental and service operations. The role emphasizes people leadership, customer retention, and continuous improvement to meet service targets and customer expectations.

You will coach the team, drive performance against KPIs, manage fleet operations, and maintain health and safety standards while collaborating with customers and branch leadership. Training is provided.

Qualifications

• Proven experience leading teams in service, facilities, logistics, cleaning, hygiene, or similar.
• At least 3 years of people management experience.
• Strong customer service focus and confident in managing key relationships.
• Strong commercial awareness and cost/labour management experience.
• Solid communication, organisation and problem-solving skills.
• Full NZ driver’s license and eligibility to work in New Zealand.

Responsibilities

• Lead, coach and develop the Service Delivery team to achieve great results.
• Drive team performance and support the achievement of KPIs.
• Complete proactive customer visits and strengthen key customer relationships.
• Identify and pursue opportunities to grow customer relationships and sales.
• Manage fleet compliance, servicing and vehicle standards.
• Champion Health & Safety, hazard management and safe work practices.
• Ensure accurate reporting, record-keeping and operational performance.
• Competitive salary package.
• Employee PERKs discounts programme.
• Discounted health insurance.
• Ongoing training and development.
• Employee rewards and recognition.
• Employee of the Month & Safety Legends bonuses.

Skills

People management

Customer service

Communication

Problem-solving

Health & Safety

Job description

Alsco Uniformsis a global company and leader in textile rental services worldwide. Alsco providesconvenient, cost-effective textile rental services,commercial linen,uniformsandwashroom hygiene–our expertise runs deep and wide. We are currently hiring!

Job Description

Location:Rotorua|Hours:40 hours per week| Salary:$70,000 - $80,000

This is primarily a Monday to Friday role, with flexibility required to support operational needs.

As ourService Delivery Manager, you'll be responsible for leading a team of Service Delivery professionals to ensure every customer receives accurate, timely, and exceptional service. This role is all about people leadership, customer retention, operational performance, and continuous improvement. You'll develop and coach your team, strengthen customer relationships, oversee fleet and service operations, and drive performance against key service and business targets. Working closely with customers, branch leadership, and support teams, you'll play a critical role in maintaining the service standards and customer experience that Alsco is known for.

You are an experienced leader with a proven ability to develop teams, build strong customer relationships, and deliver operational results. You bring excellent communication, problem-solving, and people management skills, along with a customer-focused approach and a commitment to continuous improvement. You are confident leading team performance, managing competing priorities, and driving accountability while maintaining a strong focus on customer satisfaction, service excellence, and Health & Safety.

Full training is provided, and all successful applicants will be required to complete pre‑employment checks.

• Lead, coach and developthe Service Delivery team to achieve great results
• Drive team performance and support the achievement of KPIs
• Complete proactive customer visits and strengthen key customer relationships
• Identify and pursue opportunities to grow customer relationships and sales
• Manage fleet compliance, servicing and vehicle standards
• Champion Health & Safety, hazard management and safe work practices
• Ensure accurate reporting, record‑keeping and operational performance
• Competitive salary package
• Employee PERKs discounts programme
• Discounted health insurance
• Ongoing training and development
• Employee rewards and recognition
• Employee of the Month & Safety Legends bonuses

Desired Skills and Experience

• Proven experience leading teams in service, facilities, logistics, cleaning, hygiene, or similar
• A minimum of 3 years' people management experience
• Strong customer service focus and confidence managing key relationships
• Strong commercial awareness and experience managing labour and costs
• Solid communication, organisation, and problem‑solving skills
• A full NZ driver's license and eligibility to work in New Zealand

We are committed to Diversity, Equity and Inclusion. Growing, maintaining, and promoting a diverse team is a priority for us. If you need assistance with your application or navigating our website, we encourage you to reach out.