Service Booking Administrator - Radiology

Te Whatu Ora - Health New Zealand; Dunedin; On-site; NZD 77,000 - 80,000; Full time

Job summary

Health New Zealand | Te Whatu Ora – Southern invites applications for a Service Booking Administrator in Radiology. This permanent full-time role supports the Radiology service with fast, accurate booking and administrative tasks, ensuring referrals are receipted and waitlists updated.

You will work with a friendly team, handle patient interactions, protect privacy, and prioritise competing demands while maintaining attention to detail.

Qualifications

• Two years in a busy administration role.
• Typing speed above 65 words per minute.
• Strong MS Word, Excel and Outlook skills.
• Excellent data entry and attention to detail.
• Flexible, organized and able to handle confidential information.

Responsibilities

• Process referrals for Radiology via Southern electronic systems, email, and mail daily.
• Check patient eligibility criteria and obtain additional information when necessary.
• Check booking forms for completeness and source missing information from systems or clinicians.
• Load patients into the waitlist with procedure, admission, tests and dates as known.
• Ensure data is added per departmental guidelines.
• Monitor waitlists and escalate cases that exceed guidelines to clinicians and management.
• Protect patient information in compliance with the Privacy Act.

Skills

Typing 65 wpm

Microsoft Office

Data entry

Attention to detail

Time management

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Service Booking Administrator - Radiology

Service Booking Administrator – Radiology

• Salary band between $76,705- $79,925 per annum

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Service Booking Administrator helps keep the Radiology Service running smoothly by providing fast, accurate, and flexible booking and administrative support.

Tasks include but are not limited to:

• Ensure referrals for Radiology Service are receipted via Southern electronic systems, email, and mail, and processed daily within agreed timeframes
• Check patient eligibility criteria, and seek further information if necessary
• Check booking forms for completeness, and ensure missing information is sourced from Southern electronic systems or clinical staff when necessary
• Load patients into the waitlist in the patient administration system, with procedure, admission, tests and/or treatment dates added if known
• Ensure all relevant data is added as per departmental guidelines
• Monitor Patient waitlists and ensure cases exceeding Health New Zealand guidelines or targets are escalated to clinicians and management
• Patient information is protected and maintained in compliance with the Health Information Privacy Code under the Privacy Act.

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

The successful candidate will be a highly motivated and organised person with a strong ability to prioritise competing demands in an efficient manner.

You will have a friendly and welcoming nature and be comfortable interacting with patients both in person and on the phone. As an experienced administrator you will also be skilled at juggling multiple priorities and able to remain calm under pressure.

Our ideal candidate will have:

• At least two years previous experience in a busy administration role
• Be a touch typist with a typing speed above 65 words per minute
• High degree of knowledge and use of Microsoft Office suite, particularly Word, Excel and Outlook
• Excellent word processing and data entry skills, with a strong eye for detail
• Flexible approach with the ability to successfully prioritise your workloadRespectful nature handling confidential, often sensitive information in a professional manner

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: 243433

Location:

South Island - Otago - Dunedin

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - All values