Service Agreements Controller

Truck Stops (NZ) Ltd; New Zealand; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Team events

Training opportunities

Discounts across retailers

Job summary

Truck Stops (NZ) Ltd is seeking a Service Agreements Controller to support the management of its Service Agreement programme. This role combines customer service, contract administration, financial analysis and coordination across our branches, dealers and sales teams.

You’ll monitor servicing, repairs and maintenance against contract requirements, review invoices and contract performance, and prepare proposals and monthly reports while driving process improvements.

Qualifications

• Experience in contract administration, service administration, fleet, automotive or a similar environment.
• Strong numerical and analytical skills.
• Excellent attention to detail and organisational skills.
• Confidence working with data, systems and reporting.
• Strong problem-solving and communication skills.
• A proactive approach and willingness to identify ways to improve processes.
• The ability to work independently while being a great team player.
• Automotive or commercial vehicle industry experience is an advantage, but we’re also interested in people with strong transferable skills and the right attitude.

Responsibilities

• Manage Service Agreement quotes, pricing, approvals and contracts.
• Monitor vehicle servicing, repairs and maintenance against contract requirements.
• Review invoices, costs and contract performance to ensure agreements remain commercially viable.
• Monitor vehicle kilometres and manage adjustments, including excess kilometre invoicing.
• Prepare customer proposals, tenders and monthly reports.
• Work closely with branches, dealers, sales teams and customers to resolve issues and keep agreements running smoothly.
• Support continuous improvement, training and initiatives that improve customer service and vehicle uptime.

Skills

Numerical analysis

Analytical skills

Communication skills

Team player

Proactive

Job description

Company : Truck Stops (NZ) Ltd Join our team and play a key role in delivering service agreements that keep our customers’ commercial vehicles on the road. We’re looking for a Service Agreements Controller to support the management of our Service Agreement programme. This is a varied role combining customer service, contract administration, financial analysis and coordination across our branches, dealers and sales teams.

What you’ll be doing

• Manage Service Agreement quotes, pricing, approvals and contracts.
• Monitor vehicle servicing, repairs and maintenance against contract requirements.
• Review invoices, costs and contract performance to ensure agreements remain commercially viable.
• Monitor vehicle kilometres and manage adjustments, including excess kilometre invoicing.
• Prepare customer proposals, tenders and monthly reports.
• Work closely with branches, dealers, sales teams and customers to resolve issues and keep agreements running smoothly.
• Support continuous improvement, training and initiatives that improve customer service and vehicle uptime.

What we’re looking for

You’ll be organised, commercially minded and detail-focused, with strong communication skills and the ability to build effective relationships across the business.

Ideally, you’ll bring:

• Experience in contract administration, service administration, fleet, automotive or a similar environment.
• Strong numerical and analytical skills.
• Excellent attention to detail and organisational skills.
• Confidence working with data, systems and reporting.
• Strong problem-solving and communication skills.
• A proactive approach and willingness to identify ways to improve processes.
• The ability to work independently while being a great team player.
• Automotive or commercial vehicle industry experience is an advantage, but we’re also interested in people with strong transferable skills and the right attitude.

Why join us?

This is a great opportunity to join a team where you’ll have a direct impact on customer experience, vehicle uptime and the success of our Service Agreement programme.

Above all you’ll be a team player who understands embraces our company values – Act with Integrity, Care for All, Win Together.

• We offer you A comprehensive privileges programme that includes discount purchasing across 100+ retailers & companywide discounts
• Ongoing training and development opportunities, including paid study leave
• Regular team events and a great workplace culture

About Us

Truckstops is a wholly owned subsidiary of Sime Motors. Established in 1984, Truckstops has provided unparalleled after-sales parts and service support to the road transport industry for over 30 years. With 19 nationwide branches supporting Hino, Mack, UD Trucks and Volvo Truck & Bus, we have grown to become the largest supplier of truck & bus parts and workshop services in New Zealand. Sime is a partner of choice for the world’s best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.