Parts and Service Assistant

Truck Stops (NZ) Ltd; Christchurch; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Free eye tests

Health insurance discount

Employee discounts

Gym memberships

EAP support

Job summary

Truck Stops (NZ) Ltd in Christchurch is seeking a Parts & Service Assistant to support customers, technicians, and parts operations across a split role. You will update customers on repair progress, arrange parts procurement, prepare invoices, and assist workshop administration to keep workflow smooth.

The position offers a hands-on environment where no two days are the same and a chance to build relationships in the heavy transport and automotive sector.

Qualifications

• Has experience as a service advisor in heavy transport or automotive industry.
• Enjoys building relationships and providing exceptional customer service.
• Able to juggle multiple priorities while maintaining attention to detail.
• Confident using computer systems, invoicing platforms, and admin processes.
• Communicates effectively with customers, technicians, suppliers, and colleagues.

Responsibilities

• Service Support: manage customer enquiries, service bookings, and job cards; monitor repair progress and obtain approvals for additional work.
• Parts Support: source, order, receive, and distribute parts; monitor stock levels and assist with stocktakes; prepare quotations and coordinate freight.
• Administration: prepare, review, and invoice WIP; process supplier invoices; maintain branch admin including payroll support and records.

Skills

Customer service

Relationship building

Attention to detail

Computer literacy

Communication

Tools

Invoicing platforms

Job description

Company : Truck Stops (NZ) Ltd We're looking for a Parts & Service Assistant to join us at our Christchurch supersite.

In this unique role you’ll enjoy a split between Parts and Service, while fulfilling an important role in ensuring our customers, technicians, and parts operations are fully supported. No two days are the same. One moment you'll be updating customers on repair progress, and the next you'll be arranging parts procurement, preparing invoices, or supporting workshop administration.

Key Responsibilities

• Service Support Manage customer enquiries, service bookings, and job card creation. Monitor repair progress, provide updates, and obtain approvals for additional work. Liaise between customers, technicians, and suppliers to ensure efficient workflow. Support recall campaigns and help deliver an outstanding customer experience.
• Parts Support Source, order, receive, and distribute parts for both workshop and customer requirements. Monitor inventory levels, stock movements, and assist with stocktake activities. Prepare parts quotations and identify cost-effective procurement solutions. Coordinate parts freight, deliveries, and promote parts products and services to customers.
• Administration Prepare, review, and invoice work in progress (WIP) for both Parts and Service, ensuring all costs, documentation, and approvals are complete. Process supplier and outworker invoices, reconcile payments, manage EFTPOS settlements, and maintain accurate financial records. Maintain branch administration, including reporting, filing, payroll support, mail distribution, stationery management, and customer documentation. Ensure all records, stock paperwork, and service documentation are accurately processed, filed, and maintained in line with company policies and procedures.

What we’re looking for?

• Has previous experience as a service advisor within the heavy transport or automotive industry
• Enjoys building relationships and providing exceptional customer service
• Is able to juggle multiple priorities while maintaining attention to detail
• Is confident using computer systems, invoicing platforms, and administrative processes
• Communicates effectively with customers, technicians, suppliers, and colleagues
• Takes pride in delivering a professional and organised customer experience

What's in it for you?

• Investment in your growth within sales, parts and towards leadership or product specialist opportunities
• Supportive team and leadership that wants you to succeed
• Values culture with a focus on integrity, caring and teamwork
• Wide range of retail discounts across 100+ retailers plus
• Employee Benefits including free eye tests, discounted Southern Cross health insurance, travel, insurance, EAP support, gym memberships and much more

About Us

Truckstops is a wholly owned subsidiary of Sime Motors. Established in 1984, Truckstops has provided unparalleled after-sales parts and service support to the road transport industry for over 40 years. With 19 nationwide branches supporting Hino, Mack, Volvo and UD Truck & Bus, we have grown to become the largest supplier of truck & bus parts and workshop services in New Zealand.

Sime is a trusted partner to more than 60 leading automotive and industrial equipment brands across the Asia Pacific region. Operating in 18 countries and territories, we deliver sustainable value by bringing world-class products and solutions that support the region’s mobility, growth and development. With approximately 30,000 employees across our international footprint, Sime is listed on the main market of Bursa Malaysia.

Note: The recruitment process will include phone screen, interview, reference check, medical and right to work checks.