Fleet Service Agreements Manager — Contracts & Analysis

Sime Motors; New Zealand; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Discount purchasing across 100+ Retail

Paid study leave

Regular team events and great culture

Job summary

Truck Stops (NZ) Ltd is seeking a Service Agreements Controller to support the management of our Service Agreement programme across branches, dealers and sales teams. This role combines customer service, contract administration, financial analysis and coordination across the business.

You’ll be responsible for managing quotes, pricing, approvals and contracts, monitoring servicing against contract requirements, reviewing invoices and performance, and preparing proposals and monthly reports while

Qualifications

• Experience in contract administration, service administration, fleet, automotive or a similar environment.
• Strong numerical and analytical skills.
• Excellent attention to detail and organisational skills.
• Confidence working with data, systems and reporting.
• Strong problem-solving and communication skills.
• A proactive approach and willingness to identify ways to improve processes.
• The ability to work independently while being a great team player.
• Automotive or commercial vehicle industry experience is an advantage, but transferable skills acceptable.

Responsibilities

• Manage Service Agreement quotes, pricing, approvals and contracts.
• Monitor vehicle servicing, repairs and maintenance against contract requirements.
• Review invoices, costs and contract performance to ensure agreements remain commercially viable.
• Monitor vehicle kilometres and manage adjustments, including excess kilometre invoicing.
• Prepare customer proposals, tenders and monthly reports.
• Work closely with branches, dealers, sales teams and customers to resolve issues and keep agreements running smoothly.
• Support continuous improvement, training and initiatives that improve customer service and vehicle uptime.

Skills

Contract administration

Commercial awareness

Attention to detail

Analytical skills

Data and reporting

Communication skills

Problem solving

Team player

Job description

Truck Stops (NZ) Ltd is seeking a Service Agreements Controller to support the management of our Service Agreement programme across branches, dealers and sales teams. This role combines customer service, contract administration, financial analysis and coordination across the business.

You’ll be responsible for managing quotes, pricing, approvals and contracts, monitoring servicing against contract requirements, reviewing invoices and performance, and preparing proposals and monthly reports while