Service Advisor — Machinery & Fleet Support Lead

Terra Industrial New Zealand Limited; Palmerston North; On-site; NZD 42,000 - 64,000; Full time

Benefits offered by this job

6.5% superannuation

medical insurance

fuel discount card

purchasing privileges… and more

Job summary

Terra Industrial New Zealand Limited in Palmerston North (central locations) is seeking a Service Advisor who thrives on helping customers and keeping operations moving. You’ll own customer interactions, manage quotes and invoices, and coordinate with Parts, Service and Admin teams to keep work flowing.

Join a high-performing Terra Cat team that values collaboration, growth, and delivering service standards on time.

Qualifications

• Experience with quotes and invoicing.
• Understanding of service operations.
• Background working with customers and building relationships.
• Knowledge of construction or earthmoving industries is ideal.

Responsibilities

• Own every customer interaction from first contact to final follow-up.
• Keep customers informed with clear, accurate, and timely communication.
• Open, manage, and close service calls like a pro.
• Keep schedules updated and work flowing efficiently.
• Monitor and manage WIP to hit team targets.
• Ensure timelines, KPIs, and service standards are met.
• Prepare and manage quotes and invoices with precision.
• Collaborate with Parts, Service, and Admin teams to get the job done.

Skills

Quotes & invoicing

Service operations

Customer relations

Earthmoving knowledge

Job description

Terra Industrial New Zealand Limited in Palmerston North (central locations) is seeking a Service Advisor who thrives on helping customers and keeping operations moving. You’ll own customer interactions, manage quotes and invoices, and coordinate with Parts, Service and Admin teams to keep work flowing.

Join a high-performing Terra Cat team that values collaboration, growth, and delivering service standards on time.