Service Advisor

Terra Industrial New Zealand Limited; Palmerston North; On-site; NZD 42,000 - 64,000; Full time

Benefits offered by this job

6.5% superannuation

medical insurance

fuel discount card

purchasing privileges… and more

Job summary

Terra Industrial New Zealand Limited in Palmerston North (central locations) is seeking a Service Advisor who thrives on helping customers and keeping operations moving. You’ll own customer interactions, manage quotes and invoices, and coordinate with Parts, Service and Admin teams to keep work flowing.

Join a high-performing Terra Cat team that values collaboration, growth, and delivering service standards on time.

Qualifications

• Experience with quotes and invoicing.
• Understanding of service operations.
• Background working with customers and building relationships.
• Knowledge of construction or earthmoving industries is ideal.

Responsibilities

• Own every customer interaction from first contact to final follow-up.
• Keep customers informed with clear, accurate, and timely communication.
• Open, manage, and close service calls like a pro.
• Keep schedules updated and work flowing efficiently.
• Monitor and manage WIP to hit team targets.
• Ensure timelines, KPIs, and service standards are met.
• Prepare and manage quotes and invoices with precision.
• Collaborate with Parts, Service, and Admin teams to get the job done.

Skills

Quotes & invoicing

Service operations

Customer relations

Earthmoving knowledge

Job description

Company : Terra Industrial New Zealand Limited Join Terra Cat as a Service Advisor — Keep the Wheels Turning! At Terra Cat, we don’t just keep machinery moving — we keep industries running. And right now, we’re on the hunt for a Service Advisor who thrives on connecting people, solving problems, and delivering exceptional service every step of the way. If you love being the go-to person, enjoy juggling a fast-paced workload, and want to work with a team that’s as solid as the machines we support… this could be your next move. This role can be based in any of our central locations- Palmerston North, Napier, Rotorua, Wellington.

What You’ll Be Doing

• Own every customer interaction from first contact to final follow-up
• Keep customers informed with clear, accurate, and timely communication
• Open, manage, and close service calls like a pro
• Keep schedules updated and work flowing efficiently
• Monitor and manage work in progress (WIP) to hit team targets
• Ensure timelines, KPIs, and service standards are consistently met
• Prepare and manage quotes and invoices with precision
• Collaborate with Parts, Service, and Admin teams to get the job done

What You’ll Bring

• Experience with quotes and invoicing
• Understanding of service operations
• A background working with customers and building relationships
• Knowledge of construction or earthmoving industries ideal

Why Terra Cat?

At Terra Cat, you’ll be part of a high-performing team that values collaboration, growth, and getting the job done right. We’ll support your development, challenge you to grow, and celebrate your wins along the way.

Benefits

• 6.5% superannuation
• medical insurance
• fuel discount card
• purchasing privileges… and more