Service Advisor

Terra Cat; Palmerston North, Napier, Wellington, Rotorua; Remote; NZD 52,000 - 72,000; Full time

Benefits offered by this job

6.5% superannuation

Medical insurance

Fuel discount card

Purchasing privileges

Job summary

Terra Cat in New Zealand is seeking a Service Advisor to be the vital link between customers and service teams across Palmerston North, Napier, Rotorua, and Wellington. You’ll own customer interactions from first contact to final follow-up while keeping the process running smoothly.

You’ll prepare quotes and invoices, monitor work in progress, and coordinate with Parts, Service, and Admin to hit KPIs and service standards.

Qualifications

• Experience with quotes and invoicing.
• Understanding of service operations and workflows.
• Background in customer-facing roles and relationship building.
• Knowledge of construction or earthmoving industries is a plus.

Responsibilities

• Own customer interactions from first contact to follow-up.
• Keep customers informed with clear, timely updates.
• Open, manage, and close service calls efficiently.
• Coordinate with Parts, Service, and Admin teams.
• Monitor and optimize work in progress against KPIs.

Skills

Quotes & Invoicing

Service operations

Customer relations

Earthmoving industry knowledge

Job description

Service Advisor# Careers## Service AdvisorApply: New Zealand | Manawatū-Whanganui | Palmerston North: New Zealand | Wellington | Wellington: New Zealand | Hawke's Bay | Napier: New Zealand | Bay of Plenty | Rotorua: Full time: Posted 4 Days Ago: End Date: November 20, 2026 (10 days left to apply): JR122191**Company :**Terra Industrial New Zealand Limited**Join Terra Cat as a Service Advisor — Keep the Wheels Turning!** At Terra Cat, we don’t just keep machinery moving — we keep industries running. And right now, we’re on the hunt for a Service Advisor who thrives on connecting people, solving problems, and delivering exceptional service every step of the way. If you love being the go-to person, enjoy juggling a fast-paced workload, and want to work with a team that’s as solid as the machines we support... this could be your next move. This role can be based in any of our central locations- Palmerston North, Napier, Rotorua, Wellington. **What You’ll Be Doing** As our Service Advisor, you’re the vital link between our customers and our service teams — the one who keeps everything running smoothly behind the scenes and delivers an outstanding customer experience. Here’s how you’ll make an impact:* Own every customer interaction from first contact to final follow-up* Keep customers informed with clear, accurate, and timely communication* Open, manage, and close service calls like a pro* Keep schedules updated and work flowing efficiently* Monitor and manage work in progress (WIP) to hit team targets* Ensure timelines, KPIs, and service standards are consistently met* Prepare and manage quotes and invoices with precision* Collaborate with Parts, Service, and Admin teams to get the job done**What You’ll Bring*** Experience with quotes and invoicing* Understanding of service operations* A background working with customers and building relationships* Knowledge of construction or earthmoving industries ideal **Why Terra Cat?** At Terra Cat, you’ll be part of a high-performing team that values collaboration, growth, and getting the job done right. We’ll support your development, challenge you to grow, and celebrate your wins along the way. Benefits include 6.5% superannuation, medical insurance, fuel discount card, purchasing privileges... and more. Apply now, or for more information please contact the Talent Acquisition team on 0800 CAT JOB (0800 228 562).