Service Advisor - Fast-Paced, Customer-Centric Support

Terra Cat; Palmerston North, Napier, Wellington, Rotorua; Remote; NZD 52,000 - 72,000; Full time

Benefits offered by this job

6.5% superannuation

Medical insurance

Fuel discount card

Purchasing privileges

Job summary

Terra Cat in New Zealand is seeking a Service Advisor to be the vital link between customers and service teams across Palmerston North, Napier, Rotorua, and Wellington. You’ll own customer interactions from first contact to final follow-up while keeping the process running smoothly.

You’ll prepare quotes and invoices, monitor work in progress, and coordinate with Parts, Service, and Admin to hit KPIs and service standards.

Qualifications

• Experience with quotes and invoicing.
• Understanding of service operations and workflows.
• Background in customer-facing roles and relationship building.
• Knowledge of construction or earthmoving industries is a plus.

Responsibilities

• Own customer interactions from first contact to follow-up.
• Keep customers informed with clear, timely updates.
• Open, manage, and close service calls efficiently.
• Coordinate with Parts, Service, and Admin teams.
• Monitor and optimize work in progress against KPIs.

Skills

Quotes & Invoicing

Service operations

Customer relations

Earthmoving industry knowledge

Job description

Terra Cat in New Zealand is seeking a Service Advisor to be the vital link between customers and service teams across Palmerston North, Napier, Rotorua, and Wellington. You’ll own customer interactions from first contact to final follow-up while keeping the process running smoothly.

You’ll prepare quotes and invoices, monitor work in progress, and coordinate with Parts, Service, and Admin to hit KPIs and service standards.