Service Advisor

Terra Industrial New Zealand; New Zealand; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

6.5% superannuation

Medical insurance

Fuel discount card

Purchasing privileges

Job summary

Terra Cat in New Zealand is seeking a Service Advisor to connect customers with our service teams, manage quotes and invoices, and ensure smooth operations on site. The role is based in central locations including Palmerston North, Napier, Rotorua, and Wellington, offering a fast-paced environment and opportunities to grow with a high-performing team.

You'll own customer interactions, keep stakeholders informed, manage service calls, monitor WIP, and collaborate with Parts, Service, and Admin to

Qualifications

• Experience with quotes and invoicing.
• Understanding of service operations.
• Background working with customers and building relationships.
• Knowledge of construction or earthmoving industries ideal.

Responsibilities

• Own every customer interaction from first contact to final follow-up.
• Keep customers informed with clear, accurate, and timely communication.
• Open, manage, and close service calls like a pro.
• Keep schedules updated and work flowing efficiently.
• Monitor and manage work in progress (WIP) to hit team targets.
• Ensure timelines, KPIs, and service standards are consistently met.
• Prepare and manage quotes and invoices with precision.
• Collaborate with Parts, Service, and Admin teams to get the job done.

Skills

Quotes and invoicing

Service operations

Customer relationship

Industry knowledge (construction/earth

Job description

Company : Terra Industrial New Zealand Limited Join Terra Cat as a Service Advisor - Keep the Wheels Turning!

At Terra Cat, we don't just keep machinery moving - we keep industries running. And right now, we're on the hunt for a Service Advisor who thrives on connecting people, solving problems, and delivering exceptional service every step of the way.

If you love being the go-to person, enjoy juggling a fast-paced workload, and want to work with a team that's as solid as the machines we support... this could be your next move.

This role can be based in any of our central locations- Palmerston North, Napier, Rotorua, Wellington.

What You'll Be Doing

As our Service Advisor, you're the vital link between our customers and our service teams - the one who keeps everything running smoothly behind the scenes and delivers an outstanding customer experience.

Here's how you'll make an impact:

• Own every customer interaction from first contact to final follow-up
• Keep customers informed with clear, accurate, and timely communication
• Open, manage, and close service calls like a pro
• Keep schedules updated and work flowing efficiently
• Monitor and manage work in progress (WIP) to hit team targets
• Ensure timelines, KPIs, and service standards are consistently met
• Prepare and manage quotes and invoices with precision
• Collaborate with Parts, Service, and Admin teams to get the job done

What You'll Bring

• Experience with quotes and invoicing
• Understanding of service operations
• A background working with customers and building relationships
• Knowledge of construction or earthmoving industries ideal

Why Terra Cat?

At Terra Cat, you'll be part of a high-performing team that values collaboration, growth, and getting the job done right. We'll support your development, challenge you to grow, and celebrate your wins along the way.

Benefits include

• 6.5% superannuation
• medical insurance
• fuel discount card
• purchasing privileges... and more