Service Advisor - Grey Lynn

Armstrong's; Auckland; On-site; NZD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle

Staff discounts

Free WOF

Manufacturer training

Career opportunities

Job summary

Armstrong's, in partnership with John Andrew Ford Grey Lynn, seeks an experienced Service Advisor to bridge customers with the workshop and drive Aftersales performance in Auckland. You will build relationships, discuss servicing, and identify additional service opportunities in a fast-paced dealership environment.

Join the Armstrong's Group to deliver exceptional customer experiences, coordinate bookings, and support a thriving Aftersales department at the Grey Lynn location.

Qualifications

• Experienced in automotive Service Advising or Aftersales.
• Confident communicator with strong sales ability.
• Organised, proactive and comfortable in a busy workshop.
• Customer-focused with a drive to achieve results.

Responsibilities

• Build customer relationships and encourage repeat business.
• Manage bookings and coordinate workshop activity.
• Confidently discuss servicing, repairs and costs.
• Identify and sell additional service opportunities.
• Deliver a smooth, professional customer experience.

Skills

Customer service

Sales ability

Strong communication

Organised

Proactive

Job description

Great with customers? Confident in sales? Know your way around a workshop?

We're looking for an experienced Service Advisor to join John Andrew Ford Grey Lynn, an established Auckland dealership entering an exciting new chapter with the Armstrong's Group.

This is an opportunity for someone who enjoys building relationships, delivering great customer service and turning conversations into sales opportunities.

Why join us

• Competitive salary + performance incentives
• Company vehicle and fuel
• Represent Ford at an established Grey Lynn dealership
• Experienced Aftersales team and manufacturer training
• Career opportunities across the Armstrong's Group
• Staff discounts, free WOF and other benefits

The role

You'll be the connection between our customers and workshop, making sure every customer receives great service while helping drive Aftersales performance.

• Build customer relationships and encourage repeat business
• Manage bookings and coordinate workshop activity
• Confidently discuss servicing, repairs and costs
• Identify and sell additional service opportunities
• Deliver a smooth, professional customer experience

About you

• Experienced in automotive Service Advising or Aftersales
• Confident communicator with strong sales ability
• Organised, proactive and comfortable in a busy workshop
• Customer-focused with a drive to achieve results

Your next move: Join a recognised dealership, represent a great brand and be part of what's ahead for John Andrew Ford Grey Lynn.

If you're great with people, enjoy sales and take pride in what you do, we'd love to meet you.