Service Advisor

MUSTER LIMITED; Auckland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle and fuel

Lucrative commission structure

Café on site

Growth opportunities

Weekday schedule with rostered weekend

Job summary

MUSTER LIMITED in Central Auckland is seeking an experienced Service Advisor to own a 360-degree aftersales experience across multiple brands. You will manage daily flow with the team, maximize workload, and drive productivity to advance your career.

Ideal candidates have 2-4 years of Service Advisor experience, excellent communication and numerical skills, and a proactive, customer-centric approach. The role offers Monday–Friday with weekends rostered and a company vehicle option.

Qualifications

• Heavily customer focussed with strong communication skills.
• 2-4 years' Service Advisor or aftersales advisor experience.
• Self-motivated with a proactive approach to customer service.
• Strong computer literacy and numerical skills essential.
• Ability to manage pressure comfortably.
• Enjoy a day-to-day challenge and thrive on success.

Responsibilities

• Deal with customers in a professional, prompt and courteous manner
• Have a flexible approach to vehicle drop off and delivery
• Pro-actively communicate within the team to ensure customers are informed on vehicle progress
• Maximise opportunities to upsell customers
• Communicate with management and distributor on recalls, training and warranty matters
• Maintain a strong relationship with key accounts and fleet clients
• Provide technical support and advice to the client base

Skills

Customer-focused

Strong communication

Time management

Numerical skills

Proactive approach to customer service

Self-motivated

Team collaboration

Job description

We have an exciting opportunity for an experienced Service Advisor in Central Auckland.

Our client is very well known in the industry, their franchise is state of the art, as are the vehicles they sell and the customer service they provide.

You will be responsible for a 360-degree customer aftersales experience in an impressive, dedicated Service establishment representing multiple brands.

Applicants will require in-depth Service Advisor experience, with the ability to manage time, customer expectation and communication effectively to ensure the success of this portfolio.

Being an experienced Service Advisor who can manage daily flow alongside key team members, maximise workload and be exceptionally productive, this role will see you advance your career.

Benefits

• Monday to Friday with rostered weekends
• Company vehicle and fuel
• Lucrative commission structure
• Café on site
• Opportunity to develop and grow within the organisation

Key Responsibilities

• Deal with customers in a professional, prompt and courteous manner
• Have a flexible approach to vehicle drop off and delivery
• Pro-actively communicate within the team to ensure customers are informed on vehicle progress
• Maximise opportunities to upsell customers
• Communicate with management and distributor on recalls, training and warranty matters
• Maintain a strong relationship with key accounts and fleet clients
• Provide technical support and advice to the client base

About You

• Be heavily customer focussed with strong communication skills
• 2-4 years' Service Advisor or aftersales advisor experience
• Self-motivated, with a proactive approach to customer service
• Strong computer literacy and numerical skills essential
• The ability to manage pressure comfortably
• Enjoy a day-to-day challenge and thrive on success