Service Advisor - Manukau

Keith Andrews; Manukau; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Product training

Career development

Supportive team culture

Job summary

Keith Andrews, New Zealand’s largest Fuso dealership, is seeking a Service Advisor to join our Manukau team. You will be the first contact for customers and coordinate service workflows in a fast-paced, people-first workplace.

We offer competitive pay, full product training across Fuso, Mercedes-Benz and Freightliner, and career development within NZ’s leading commercial vehicle network. Join us and help deliver outstanding customer service every step of the way.

Qualifications

• Customer-facing experience in a service role.
• Strong communication and organisational abilities.
• Ability to focus on solutions and priorities.

Responsibilities

• Be the first point of contact for customers booking in service and repair work.
• Provide clear advice on service needs, timeframes and costs.
• Coordinate workflow between customers and workshop team.
• Ensure accurate documentation and invoicing of jobs.
• Deliver outstanding customer service every step of the way.

Skills

Customer-facing

Communication skills

Organisational skills

Solutions-focused

Attention to detail

Team player

Job description

Join the leaders in the transport world.

Keith Andrews, New Zealand’s largest Fuso dealership, representing FUSO, Mercedes-Benz and Freightliner, is looking for a Service Advisor to join our team in Manukau.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and wants to be part of a supportive, people-first workplace.

What you’ll do:

• Be the first point of contact for customers booking in service and repair work

• Provide clear advice on service needs, timeframes and costs

• Coordinate workflow between customers and our workshop team

• Ensure accurate documentation and invoicing of jobs

• Deliver outstanding customer service every step of the way

What you’ll bring:

• Previous experience in a Service Advisor or customer-facing role (automotive or transport industry an advantage)

• Strong communication and organisational skills

• A solutions-focused approach with the ability to juggle priorities

• Confidence with computer systems and attention to detail

• A team player attitude with a genuine passion for helping people

What we offer:

• Competitive pay with career opportunities

• Full product training across Fuso, Mercedes-Benz and Freightliner

• Career development with NZ’s leading commercial vehicle network

• Supportive team culture with a focus on safety and wellbeing

At Keith Andrews, our people are the heart of our success. If you’re ready to take the next step in your career and want to work with world‑class brands in a company that values your contribution, we’d love to hear from you.