Customer Service Administrator

Albany Toyota; Rotorua; On-site; NZD 45,000 - 55,000; Full time

Job summary

Rotorua Toyota is seeking a friendly, organised Service Administrator to join our busy service team in Rotorua. This full-time role places you at the first point of contact for service customers, helping make their experience easy, efficient and enjoyable.

You’ll work closely with technicians and the service team, coordinating bookings, invoicing and general administration while keeping customers informed about progress.

Qualifications

• Must have strong customer service/administration mindset.
• Excellent communication and interpersonal skills.
• Great organisation and attention to detail are essential.

Responsibilities

• Welcoming and assisting customers throughout their Service experience
• Coordinating service bookings
• Keeping customers updated on vehicle and service progress
• Working closely with technicians and Service team
• Assisting with invoicing, payments and general administration
• Answering customer enquiries in person, over the phone and by email
• Ensuring every customer receives a friendly and professional experience

Skills

Customer service

Communication

People skills

Organisation

Attention to detail

Willingness to learn

Automotive experience (bonus)

Job description

• Full Time
• Application Closes 28 Oct 2026
• Bay of Plenty - Rotorua
• Receptionist and Information Clerk

Love working with people and keeping things organised? This could be the role for you.

Rotorua Toyota is looking for a friendly, organised and customer-focused Service Administrator to join our busy Service team.

This is a varied role where you'll be one of the first points of contact for our Service customers, helping make their experience with us easy, efficient and enjoyable. You'll work closely with our technicians and wider Service team, helping keep the day-to-day operation running smoothly.

You don't need to be an automotive expert. We're looking for someone who enjoys dealing with people, can stay calm and organised in a busy environment, and is keen to learn. Full training and support will be provided.

As part of the wider Hawkes Bay Toyota Group, you'll also have the opportunity to develop your skills and build a career within a large and well-established dealership group.

What You'll Be Doing

• Welcoming and assisting customers throughout their Service experience
• Coordinating service bookings
• Keeping customers updated on their vehicle and service progress
• Working closely with our technicians and Service team
• Assisting with invoicing, payments and general administration
• Answering customer enquiries in person, over the phone and by email
• Helping ensure every customer receives a friendly and professional experience

What We're Looking For

• A friendly and confident approach with customers
• Strong communication and people skills
• Great organisation and attention to detail
• Good computer and administration skills
• A positive attitude and willingness to learn
• Previous customer service or administration experience is preferred
• Automotive experience is a bonus, but not essential at all.

Why Rotorua Toyota?

• Supportive, down-to-earth team culture
• Full training and ongoing development
• Opportunities for career progression within a large Toyota group
• Toyota staff benefits and recognition programmes
• Work with a trusted and respected brand
• A varied role where you'll work with great people every day

This is a full-time, permanent position, working Monday to Friday, 7:45am - 5:00pm.

Applicants must hold a Full NZ Driver Licence and be a permanent NZ Resident.

If you're a people person who loves being organised, enjoys a busy environment and wants to build your career with a great team, we'd love to hear from you.

Skills & Experience

• Full NZ Drivers Licence
• NZ Residency