Service Advisor

Aotearoa New Zealand Association of Social Workers; Pukekohe; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive remuneration

Long service leave

Employee assistance programme (EAP)

Job summary

Power Farming in Auckland (Pukekohe) is seeking a Service Advisor who is organized and customer-focused to join our team. You will coordinate workshop bookings, workflow and administration while keeping customers informed throughout service and repair processes.

You will work with the Service Manager, technicians and parts/sales teams to ensure timely updates, invoicing and warranty claims, while maintaining accurate records and high service standards.

Qualifications

• At least two years’ experience in an administration position.
• Strong general administration and data-entry skills.
• Confidence using computerised processing and business systems.
• Excellent organisational and time-management skills.
• High level of accuracy and attention to detail.
• Professional written and verbal communication skills.
• Ability to prioritise a varied workload and meet deadlines weekly/monthly.
• Ability to work autonomously and as part of a wider team.
• Customer-focused approach and willingness to take ownership of your work.
• Flexibility to take on new or changing tasks as required.
• Experience in a workshop or agricultural environment, bookkeeping knowledge is advantageous.

Responsibilities

• Coordinate service enquiries and workshop bookings.
• Manage workflow, invoicing and warranty claims.
• Provide timely customer updates throughout the service and repair process.
• Collaborate with Service Manager, technicians, parts and sales teams to keep work moving.

Skills

administration

data-entry

customer-service

communication

time-management

autonomy

Job description

Want to work for New Zealand’s leading agriculturedistributor and supplier? We are on the hunt for an organised andcustomer-focused Service Advisor to join our Auckland (Pukekohe) branch.

As a key point of contact for our Service Department, youwill help coordinate workshop bookings, workflow and administration whileensuring our customers remain informed throughout the service andrepairprocess.

We can offer you:

• A competitive remuneration package.
• Long Service Leave and company buying privileges.
• Free access to confidential counselling andcoaching through our Employee Assistance Programme (EAP).

Why you will enjoy working here:

• Stability – This role offers permanentfull-time employment, working 40 hours per week within our core businessdays and hours of Monday to Friday 7:00am to 5:00pm at our Auckland (Pukekohe) branch.
• Growth & Development – We provide a supportive environment where you can grow your career with us, includingopportunities through our nationwide branch network or National SupportOffice.
• Variety – You will coordinate serviceenquiries, workshop bookings, job scheduling, customer updates, invoicing,warranty claims and other essential workshop administration.
• Teamwork – You will work closely with theService Manager, technicians, customers and our Parts and Sales teams tokeep work moving efficiently and ensure service requirements are completedwithin agreed timeframes.

About you:

You will take pride in delivering accurate, professional andtimely service. You will be highly organised, comfortable managing competingpriorities and confident communicating with customers and colleagues at alllevels.

You will need:

• At least two years’ experience in an administrationposition.
• Strong general administration and data-entryskills.
• Confidence using computerised processing andbusiness systems.
• Excellent organisational and time-managementskills.
• A high level of accuracy and attention to detail.
• Professional written and verbal communicationskills.
• The ability to prioritise a varied workload andmeet weekly and monthly deadlines.
• The ability to work autonomously and contribute aspartof a wider team.
• A customer-focused approach and a willingness totake ownership of your work.
• Flexibility to take on new or changing tasks whenrequired.

Experience in a workshop or agricultural environment, alongwith bookkeeping knowledge, would be an advantage.

Who are we:

We are New Zealand’s leading importer and distributor oftractors and agricultural equipment, and we have been in business for over 75years. Part of our success is our passion for growing our organisation and ourpeople.

Here at Power Farming:

We thrive together! We work together! We find a betterway! We deliver results, and we start with the customer!

As we are committed to providing a safe working environmentfor everyone, all successful applicants will be required to undertake a pre-employment drug test before starting employment. If you need support withthis requirement, please talk to our team.