Service Administrator - Quality

New Zealand Government; Wellington; On-site; NZD 60,000 - 85,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Clinical Records professional to support the quality, integrity and accessibility of health information across Wellington region. You will coordinate quality audits, monitor standards compliance and help ensure policies remain current and fit for purpose.

Working with Clinical Records leaders and a wide range of stakeholders, you will identify improvement opportunities, contribute to quality projects and strengthen systems that support safe,

Qualifications

• Experience in an administrative role within healthcare, quality, records management or a large operational environment.
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
• Experience handling confidential and sensitive information with professionalism and discretion.
• Excellent communication and relationship-building skills, with a collaborative approach to working with stakeholders.
• A commitment to continuous improvement, quality outcomes, and maintaining high standards of accuracy and integrity.

Responsibilities

• Coordinate quality audits and monitor compliance with standards and procedures.
• Support service improvement initiatives and help ensure policies and documentation remain current and fit for purpose.
• Work closely with Clinical Records leaders and a wide range of stakeholders to identify opportunities for improvement.
• Contribute to quality projects and help strengthen the systems and processes that support safe, effective patient care.
• Assist in maintaining accessibility and integrity of health information across Health New Zealand.
• Support continuous improvement and high quality health information services to improve patient outcomes.

Skills

Healthcare admin

Records management

Organisational skills

Communication

Confidentiality

Job description

Location: Wellington Regional Hospital Contract: Permanent, Full-Time Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all NewZealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

Join our Clinical Records team and play a key role in supporting the quality, integrity and accessibility of health information across Health New Zealand. This is a varied role where no two days are the same. You will coordinate quality audits, monitor compliance with standards and procedures, support service improvement initiatives, and help ensure our policies and documentation remain current and fit for purpose. Working closely with Clinical Records leaders and a wide range of stakeholders, you will identify opportunities for improvement, contribute to quality projects, and help strengthen the systems and processes that support safe, effective patient care. This is an excellent opportunity for someone who enjoys working with detail, improving processes, and making a meaningful contribution behind the scenes of healthcare delivery.

About the Team/Service/ Location

The Clinical Records service is responsible for managing and maintaining the integrity, accessibility and quality of health information across our district. We work collaboratively with clinical and operational teams to ensure health records support safe, efficient and effective patient care.

About you

• Experience in an administrative role within healthcare, quality, records management or a large operational environment.
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
• Experience handling confidential and sensitive information with professionalism and discretion.
• Excellent communication and relationship-building skills, with a collaborative approach to working with stakeholders.
• A commitment to continuous improvement, quality outcomes, and maintaining high standards of accuracy and integrity.

This role would suit someone who enjoys process improvement, has a keen eye for detail, and wants to contribute to delivering high-quality health information services that support better patient outcomes.

Working at Health New Zealand Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/NewZealand. Our people are at the heart of everything we do.

Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability.

A workforce that is diverse and inclusive means that we are better positioned to understand and service our community.

We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.