Team Leader, Clinical Records

Health New Zealand - Te Whatu Ora Tairāwhiti; Gisborne; On-site; NZD 90,000 - 120,000; Full time

Job summary

Health New Zealand - Te Whatu Ora Tairāwhiti is seeking a Clinical Records Team Leader for Gisborne Hospital. You will lead the Clinical Records and Coding teams, steward patient information security, accuracy and timeliness, and support clinical decision-making and reporting.

The role focuses on operational leadership, workforce planning, and continuous improvement, ensuring compliance with privacy and information governance standards in a hospital setting.

Qualifications

• Experience leading and managing teams in clinical records or health information settings.
• Strong knowledge of clinical records management and information governance practices.
• Understanding of privacy, health information privacy code, and public records acts.

Responsibilities

• Provide operational leadership across clinical records and coding functions.
• Lead day-to-day management of the Clinical Records team to support patient care and reporting.
• Drive quality improvement initiatives and information governance activities.
• Collaborate with clinical and non-clinical stakeholders to ensure compliant service delivery.

Skills

Leadership

Clinical Records Management

Information Governance

Privacy & Data Protection

Communication & Stakeholder Management

Quality Improvement

Analytical Thinking

Health Information Systems

Medical Terminology

Workload Prioritisation

Education

Relevant qualification in Health Information Management or Records Management

Job description

Gisborne Hospital Fulltime Permanent Health New Zealand | Te Whatu Ora

Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking an experienced and motivated Clinical Records Team Leader to lead our Clinical Records and Clinical Coding services at Gisborne Hospital. This is a key leadership role responsible for the day-to-day management of a dedicated team ensuring patient health information is managed securely, accurately, and efficiently. You will provide operational leadership across clinical records and coding functions, supporting high-quality patient care, organisational performance, and continuous service improvement. Working closely with a wide range of clinical and non-clinical stakeholders, you will lead service delivery, workforce planning, quality initiatives, and information governance activities while ensuring compliance with legislative and organisational requirements.

Position Description: Clinical Records Team Leader

About the Team/Service/Location

The Clinical Records team is based in the Hospital Building and provides an essential service to Gisborne Hospital and the wider Health New Zealand | Te Whatu Ora Tairāwhiti region. We are committed to ensuring patient information is managed safely, accurately, and efficiently to support patient care, clinical decision-making, organisational reporting, and health outcomes. This is an opportunity to lead a highly valued service while contributing to ongoing improvements in health information management and digital health initiatives.

For more information on living and working in Gisborne click hereMore information about our Region see here

About you

• Demonstrated experience leading and managing teams.
• Significant experience in Clinical Records, Health Information Management, or healthcare administration.
• Sound knowledge of clinical records management and information governance practices.
• Understanding of clinical coding principles and healthcare data requirements.
• Strong knowledge of the Privacy Act, Health Information Privacy Code, and Public Records Act.
• Excellent communication, relationship management, and customer service skills.
• Experience leading quality improvement initiatives.
• Strong organisational, analytical, and problem-solving abilities.
• Advanced computer literacy and experience using health information systems.
• Knowledge of medical terminology.
• The ability to prioritise workloads, respond to changing service demands, and support a culture of continuous improvement.

Desirable

• Qualification in Information Management, Records Management, Health Information Management, or a related discipline.
• Experience or qualifications in Clinical Coding.
• Experience with coding audits, data quality programmes, and digital health initiatives.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.