Service Administrator - Quality

Health New Zealand - Te Whatu Ora Capital, Coast & Hutt Valley; Wellington; On-site; NZD 55,000 - 75,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Capital, Coast & Hutt Valley is seeking an experienced administrative records professional in Wellington to support the quality, integrity and accessibility of health information. You will coordinate quality audits, monitor standards, and contribute to service improvement initiatives, ensuring policies and documentation remain current and fit for purpose.

Working with Clinical Records leaders and stakeholders, you will identify opportunities for process

Qualifications

• Experience in an administrative role within healthcare, quality, records management or a large operational environment.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Experience handling confidential and sensitive information with professionalism and discretion.
• Excellent communication and relationship-building skills with a collaborative approach to stakeholders.
• Commitment to continuous improvement, quality outcomes and maintaining high standards of accuracy and integrity.

Responsibilities

• Coordinate quality audits and monitor compliance with standards and procedures.
• Support service improvement initiatives and help ensure policies and documentation remain current.
• Work closely with Clinical Records leaders and a wide range of stakeholders to identify opportunities for improvement.
• Contribute to quality projects and help strengthen systems and processes that support safe patient care.
• Ensure health information is accurate, accessible and fit for purpose.

Skills

Administrative experience

Healthcare experience

Organisational skills

Communication skills

Job description

Location: Wellington Regional Hospital Contract: Permanent, Full-TimeHealth New Zealand | Te Whatu Ora isfirmly grounded in the principles of Te Tiriti o Waitangi and is dedicated toserving all New Zealanders. Through integration and collaboration, we'rebuilding a health system underpinned by partnership, equity, sustainability,whānau-centred care, and excellence.

About the Role

Join ourClinical Records team and play a key role in supporting the quality, integrityand accessibility of health information across Health New Zealand. This is avaried role where no two days are the same. You will coordinate quality audits,monitor compliance with standards and procedures, support service improvementinitiatives, and help ensure our policies and documentation remain current andfit for purpose.Workingclosely with Clinical Records leaders and a wide range of stakeholders, youwill identify opportunities for improvement, contribute to quality projects,and help strengthen the systems and processes that support safe, effectivepatient care. This is an excellent opportunity for someone who enjoys workingwith detail, improving processes, and making a meaningful contribution behindthe scenes of healthcare delivery.

About theTeam/Service/ Location

The Clinical Records service is responsible for managing and maintainingthe integrity, accessibility and quality of health information across ourdistrict. We work collaboratively with clinical and operational teams to ensurehealth records support safe, efficient and effective patient care.

About you

You willbring:Experience in an administrative role within healthcare, quality, records management or a large operational environment. Strong organisational skills, with the ability to manage competing priorities and meet deadlines. Experience handling confidential and sensitive information with professionalism and discretion. Excellent communication and relationship-building skills, with a collaborative approach to working with stakeholders. A commitment to continuous improvement, quality outcomes, and maintaining high standards of accuracy and integrity. This rolewould suit someone who enjoys process improvement, has a keen eye for detail,and wants to contribute to delivering high-quality health information servicesthat support better patient outcomes.

Working at HealthNew Zealand

Health New Zealand | Te Whatu Ora is'the weaving of wellness'. We're dedicated to ensuring excellent healthcare forthe people of Aotearoa/New Zealand. Our people are at the heart ofeverything we do. Health New Zealand are committed to being good employers andhonouring our equal employment opportunity obligations. We embrace diversityand welcome application from all people, including all gender identities, ages,ethnicities, sexual orientations, and disability. A workforce that is diverseand inclusive means that we are better positioned to understand and service ourcommunity. We are pro-equity health organisation, with a particular focus onMāori, Pacific Peoples, and the Disability Community.