Senior Site Support Advisor – Social Work & Complaints (NZ Remote)

Oranga Tamariki—Ministry for Children; Auckland; Hybrid; NZD 106,000 - 118,000; Full time

Job summary

Oranga Tamariki—Ministry for Children is seeking a Senior Advisor Site Support on a secondment or fixed-term basis to support front-line sites with complaint handling and quality responses aligned to our vision.

You will work with Regional Leaders, Practitioners, and Site Managers to assess complaints, provide informed recommendations, and ensure consistent approaches across sites while applying child-centred practices and CCS frameworks.

Qualifications

• Experience with complaint and dispute resolution following Feedback Principles and CCS Operating Frameworks.
• Social Worker qualifications.
• Knowledge of legislation for child-centric approaches.
• Ability to engage and get to the heart of issues.
• Cross-cultural awareness including tikanga Māori and Pacific cultures.

Responsibilities

• Assess complaints and support responses with recommendations.
• Investigate conversations to reach the heart of issues.
• Collaborate with Regional Leaders, Practitioners and Site Managers to ensure consistent approaches.

Skills

Complaint and dispute resolution

Verbal and written communication

Relationship and stakeholder_engagment

Legislation knowledge

Education

Social Worker qualifications

Job description

Oranga Tamariki—Ministry for Children is seeking a Senior Advisor Site Support on a secondment or fixed-term basis to support front-line sites with complaint handling and quality responses aligned to our vision.

You will work with Regional Leaders, Practitioners, and Site Managers to assess complaints, provide informed recommendations, and ensure consistent approaches across sites while applying child-centred practices and CCS frameworks.