Senior Advisor Site Support

Marketplace; New Zealand; Hybrid; NZD 106,000 - 118,000; Full time

Job summary

Oranga Tamariki – Ministry for Children is seeking a Senior Advisor Site Support on a fixed-term basis to 30 June 2027. The role is based anywhere in Aotearoa New Zealand with the ability to work from an Oranga Tamariki regional office.

You will work within the Feedback and Complaints team, assess front-line site and residence complaints, provide quality responses with a resolution focus, and make recommendations aligned with our values and child-centred approach.

Qualifications

• Previous experience with complaint and dispute resolution aligned to Feedback Principles and CCS Operating Frameworks.
• Strong understanding of child-centric approaches and relevant legislation.

Responsibilities

• Assess complaints received and support responses across front-line sites and residences.
• Investigate concerns to identify core issues and provide informed recommendations.
• Collaborate with Regional Leaders, Practitioners and Site Managers to improve practices.

Skills

Complaint handling

Stakeholder engagement

Risk assessment

Education

Social Worker qualifications

Job description

**Senior Advisor Site Support*** Fixed term opportunity to 30 June 2027* This role can be based anywhere in Aotearoa New Zealand, with access to and the ability to work from an Oranga Tamariki **regional office.**We are currently looking for a **Senior Advisor** with Social Work qualificationson a secondment or fixed term basis to join our Site Support team in Feedback and Complaints to support our front-line sites and residences to understand complaints and provide quality responses with resolution focus that is consistent with Oranga Tamariki’s vision.**Mō mātou | About us**Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:* We put **Tamariki** first* We believe **Aroha** is vital* We respect the **Mana** of people* We are **Tika** and **Pono*** We value **Whakapapa*** We recognise that **Oranga** is a journeyWe are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.**Mō te tūnga** **| About the role**The **Senior Advisor Site Support** plays a key role within our Feedback and Complaints team to ensure we gain meaningful insights from members of the public and are able to deliver consistent approaches across our front-line sites.Working directly with our Regional Leaders, Practitioners, and Site Managers, you will assess complaints that have been received to support responses and make informed recommendations to Oranga Tamariki in relation to complaints. You will utilise your understanding of Oranga Tamariki practices, values and organisational objectives to best support improvement, this will involve investigating and conversations to best get to the heart of complaints and concerns.**Ngā pūmanawatanga ōu | What you will bring**Key requirements of the role include:* Previous experience with complaint and dispute resolution, specifically in line with Oranga Tamariki Feedback Principles and CCS Operating Frameworks* Social Worker qualifications* Strong understanding of relevant legislation in relation to best practices for child-centric approaches* Ability to gain engagement and get to the heart of issues* Strong relationship and partnering skills to gain buy-in to strengthen organisational practices* Excellent verbal and written communication skills* Understanding of Oranga Tamariki future direction, goals, values and mission* Experience identifying and managing risk* The ability to travel when required* Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ culture**Nōu te rourou | What's in it for you**Oranga Tamariki offer a step-based remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts between $106,416 and $117,782 pro rated dependent on experience.We also offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.To see all the benefits of working for Oranga Tamariki, please visit **https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/****Me pēhea te tuku tono | How to Apply**Apply online with your CV and Cover Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.If you have any questions about role, please contact **Info\\[e-mail]****Hurry as applications for this role close just before midnight on Monday 26 October 2026.**