Senior Advisor Site Support

Oranga Tamariki—Ministry for Children; Auckland; Híbrido; NZD 106 000 - 118 000; Tempo integral

Resumo da oferta

Oranga Tamariki—Ministry for Children is seeking a Senior Advisor Site Support on a secondment or fixed-term basis to support front-line sites with complaint handling and quality responses aligned to our vision.

You will work with Regional Leaders, Practitioners, and Site Managers to assess complaints, provide informed recommendations, and ensure consistent approaches across sites while applying child-centred practices and CCS frameworks.

Qualificações

• Experience with complaint and dispute resolution following Feedback Principles and CCS Operating Frameworks.
• Social Worker qualifications.
• Knowledge of legislation for child-centric approaches.
• Ability to engage and get to the heart of issues.
• Cross-cultural awareness including tikanga Māori and Pacific cultures.

Responsabilidades

• Assess complaints and support responses with recommendations.
• Investigate conversations to reach the heart of issues.
• Collaborate with Regional Leaders, Practitioners and Site Managers to ensure consistent approaches.

Conhecimentos

Complaint and dispute resolution

Verbal and written communication

Relationship and stakeholder_engagment

Legislation knowledge

Formação académica

Social Worker qualifications

Descrição da oferta de emprego

• This role can be based anywhere in Aotearoa New Zealand, with access to and the ability to work from an Oranga Tamariki regional office.

• Fixed term opportunity to 30 June 2027
• This role can be based anywhere in Aotearoa New Zealand, with access to and the ability to work from an Oranga Tamariki regional office.

We are currently looking for a Senior Advisor with Social Work qualificationson a secondment or fixed term basis to join our Site Support team in Feedback and Complaints to support our front-line sites and residences to understand complaints and provide quality responses with resolution focus that is consistent with Oranga Tamariki’s vision.

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Mō te tūnga | About the role

The Senior Advisor Site Support plays a key role within our Feedback and Complaints team to ensure we gain meaningful insights from members of the public and are able to deliver consistent approaches across our front-line sites.

Working directly with our Regional Leaders, Practitioners, and Site Managers, you will assess complaints that have been received to support responses and make informed recommendations to Oranga Tamariki in relation to complaints. You will utilise your understanding of Oranga Tamariki practices, values and organisational objectives to best support improvement, this will involve investigating and conversations to best get to the heart of complaints and concerns.

Ngā pūmanawatanga ōu | What you will bring

• Previous experience with complaint and dispute resolution, specifically in line with Oranga Tamariki Feedback Principles and CCS Operating Frameworks
• Social Worker qualifications
• Strong understanding of relevant legislation in relation to best practices for child-centric approaches
• Ability to gain engagement and get to the heart of issues
• Strong relationship and partnering skills to gain buy-in to strengthen organisational practices
• Excellent verbal and written communication skills
• Understanding of Oranga Tamariki future direction, goals, values and mission
• Experience identifying and managing risk
• The ability to travel when required
• Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ culture

Nōu te rourou | What's in it for you

Oranga Tamariki offer a step-based remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts between $106,416 and $117,782 pro rated dependent on experience.

We also offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.